Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Abala Owar Gora

Logan Reserve ,QLD

Summary

I am a part-time student at Griffith University pursuing a Bachelor's degree in Business who is eager to apply classroom knowledge to the business world. I have hands-on experience in supply chain and logistics, having worked at both DHL Express and DHL Supply Chain for over three years combined.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Booking and Transport Amnistrator

DHL Supply Chain
Yatala, QLD
07.2024 - 05.2025
  • I helped with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Worked with cross-functional teams to achieve goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Coordinate export and import logistics activities.
  • Ensure compliance with Dangerous Goods regulations
  • Coordinate and collaborate with freight providers, suppliers, and internal teams to ensure seamless operations.
  • Maintain and update documentation and regulatory records.
  • Manage transport bookings, inventory, and freight tracking.
  • Assist with resolving logistics, transport, and planning issues.
  • Conduct investigations into customer complaints and provide timely resolutions.
  • Operated equipment and machinery according to safety guidelines.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Machine Operation/ Forklift Driver

Tip Top
Carrara, QLD
01.2023 - 09.2023
  • Forklift operation (loading and unloading) flour products.
  • Oven machine operation and quality check of crumpets.
  • Manually lifting flour products of up to 20 kg.
  • Data entry and recording the usage of products.
  • Picking and packing.

Operations Agent

DHL Express
Molendinar, QLD
09.2020 - 11.2022
  • Forklift operation (loading and unloading trucks)
  • Physical inspections for dangerous goods and daily surveillance security check
  • Worked as a debrief agent answering calls and sending emails to unavailable customers and offering the possible solutions
  • Emergency delivery of freight
  • Until my last 6 months, I was the Department’s Supervisor every Sunday running every managerial role
  • I did Scanning, weighing, and wrapping of freights

Labourer

Cyrus Persian Carpets
10.2018 - 02.2020
  • Picking and packing and use of RF scanners
  • General Warehouse maintenance
  • Opening and closing workplace
  • Sales

Education

Bachelor of Business -

Griffith University
Nathan, QLD
11-2026

Diploma in Business Management and Administration -

Zetech University
01.2016

Skills

  • Collaboration skills
  • Customer service
  • Logistics management
  • Inventory control
  • Team collaboration
  • Time management
  • Communication
  • Interpersonal communication
  • Public speaking
  • Data entry
  • Problem-solving
  • Organization
  • Cultural awareness
  • Leadership
  • Interpersonal skills
  • Relationship building
  • Flexible and adaptable

Certification

  • First Aid & CPR Certificate 2024
  • 5s certified, DHL Express, 2022
  • Dangerous Goods Certified, DHL Express, 2020
  • Forklift license, GL Training, 2020
  • Certificate III in Process Manufacturing, Kirana college, 2018
  • Drivers License

Accomplishments

  • Kenya All-Star Interstate Soccer Male Player of the Tournament 2024
  • Captain of the Ethiopian Queensland soccer team

References

  • Norman Makaui , Manager, DHL Supply Chain, Norman.makaui@dhl.com 0411696489, Yatala
  • Luke Shaefer, Manager, Tip Top, Luke.shaefer@gwf.com.au, 0409899242, Cararra
  • Peter Krstevski, Manager, DHL Express, Peter.krstevski@dhl.com, +61 414 351 854, Molendinar

Timeline

Booking and Transport Amnistrator

DHL Supply Chain
07.2024 - 05.2025

Machine Operation/ Forklift Driver

Tip Top
01.2023 - 09.2023

Operations Agent

DHL Express
09.2020 - 11.2022

Labourer

Cyrus Persian Carpets
10.2018 - 02.2020

Bachelor of Business -

Griffith University

Diploma in Business Management and Administration -

Zetech University

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Abala Owar Gora