Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Abbas Mohammed

Brisbane,Australia

Summary

A dedicated Customer Service Representative with 2 years of experience in delivering top-notch support and building strong customer relationships. I thrive in fast-paced environments and have a passion for helping people solve problems with patience and efficiency. My ability to communicate clearly, actively listen to customer needs, and find creative solutions has consistently earned me positive feedback and repeat business. Whether it's assisting with inquiries, troubleshooting issues, or providing product knowledge, I strive to make every interaction a positive one. Organized and diligent professional with background in Picker & Packer roles. Skilled in sorting, labeling, packaging goods, operating warehouse machinery and maintaining inventory accuracy. Strong physical stamina for performing strenuous and repetitive tasks; enhanced by keen attention to detail, adherence to safety protocols and team collaboration abilities. Past roles have demonstrated increased efficiency in order picking and packing operations, contributing to improved warehouse productivity. Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.

Overview

2
2
years of professional experience

Work History

Picker & Packer

Smiths Snacks Company
10.2024 - Current
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Maintained a clean and organized work area throughout the shift.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Used appropriate personal protective gear when handling hazardous materials.
  • Selected products and items from shelves and pallets for customer orders.
  • Labeled, sorted, and organized packages for efficient delivery.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • Lifted heavy items onto pallets with a forklift or manual pallet jack.
  • Prepared documents such as bills of lading, packing lists, invoices. as needed.

Employee Manager

EzyMart
05.2024 - 12.2024
  • Enhanced employee retention rates through targeted engagement strategies
  • Championed diversity initiatives, enriching team innovation and creativity
  • Ensured that all safety policies were followed while operating material handling equipment such as forklifts, ladders, to avoid accidents or injuries on the job site
  • Conducted product inspections, ensuring damage-free inventory for sales
  • Adhered to safety protocols, promoting a secure work environment and reducing risks
  • Organized warehouse space for efficient storage of goods

Customer Service Representative

D-Mart
07.2023 - 04.2024
  • Answer customer inquiries and resolve issues regarding products or services
  • Process orders, returns, or exchanges
  • Handle customer complaints and escalations
  • Provide step-by-step guidance to customers experiencing problems
  • Assist customers with product recommendations and inquiries

Education

Master's - Information Technology

Asia Pacific International College
Brisbane, QLD
06-2026

Batchelor's - Aeronautical Engineering

Institute of Aeronautical Engineering
09.2023

Skills

  • Customer Support
  • Problem Solving Attitude
  • Quick Learner
  • Team Player
  • Stock replenishment
  • Positive Attitude
  • Efficient
  • Work Area Maintenance
  • Boxing and labeling
  • Shipping and packaging
  • Product Transport
  • Quality Control
  • Data analysis
  • Machine learning
  • Microsoft PowerPoint
  • Database management
  • Barcode scanning
  • Packing accuracy
  • Pallet jack operation
  • Warehouse safety protocols
  • Warehouse organization
  • Box labeling
  • Packing materials
  • RFID scanning
  • Labeling and tagging
  • Simulation modeling
  • Rapid prototyping
  • Structural analysis
  • Aerodynamics expertise
  • Aircraft design

Accomplishments

  • Supervised team of 10 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved stability Issue which led to Stable Aircraft Design.
  • Collaborated with team of 5 in the development of Design of Rocket Nozzle.

Languages

English
Telugu
Urdu
Hindi

Timeline

Picker & Packer

Smiths Snacks Company
10.2024 - Current

Employee Manager

EzyMart
05.2024 - 12.2024

Customer Service Representative

D-Mart
07.2023 - 04.2024

Batchelor's - Aeronautical Engineering

Institute of Aeronautical Engineering

Master's - Information Technology

Asia Pacific International College
Abbas Mohammed