Abbey Anderson
Gold Coast,QLD
Summary
Experienced in customer relations and providing person-centered service. Strong expertise in delivering exceptional customer experiences. Excellent communication skills and meticulous attention to detail. Committed to ensuring the highest quality of service. Administrative professional with strong organisational skills to efficiently manage office operations. Ability to foster team collaboration and adapt to changing needs for successful outcomes. Proven track record in project coordination, scheduling, and maintaining accurate records. Known for reliability and results-oriented approach. Takes a proactive stance in problem-solving and continuously seeks opportunities for process improvement.
Overview
7
7
years of professional experience
Work History
SALES REPRESENTATIVE
Windsor Smith
12.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through networking, and relationship building.
- Consistently met or exceeded quotas by exceeding customer expectation, implementing strategic sales plans and effective time management.
- Exceeded sales targets through effective planning, goal setting, and continually exceeding customer expectation.
- Led training sessions for new sales associates, enhancing team expertise and performance.
SALES CONSULTANT
Witchery Fashions
01.2024 - 12.2024
- Responsible for assisting with delivering the stores financial targets and company key performance indicators, focusing heavily on driving a customer centric culture, creating a warm and meaningful in-store experience.
- Managed stock and loss prevention, and all digital sales and e-logistics.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Followed up with existing customers to provide additional support and address concerns.
- Boosted customer satisfaction by providing personalised consultations and tailored product recommendations.
PERSONAL ASSISTANT
Mr Reece McGill
01.2022 - 12.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
CASUAL RETAIL ASSISTANT
Cotton On Group
07.2021 - 12.2023
- Brand ambassador for Cotton On, tasked with providing a fantastic customer retail fashion experience
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Handled returns and exchanges professionally, adhering to company policies while prioritising customer satisfaction.
CASUAL RETAIL ASSISTANT - BOOSTIE
Boost Juice Bars
07.2018 - 12.2021
- In this casual position I delivered an amazing experience to our customers and created an environment that made both our customers and the team around me feel great
- Used POS system to process sales, returns, online orders, and gift card activations.
- Supported the Team Leader with stock control, store openings and closings, and store cleaning
Education
Bachelor of Nursing - Nursing
Griffith University
QLD12-2026
Certificate IV Business (Administration) - Business Administration
Churchill Education
Brisbane, QLD01-2025
Queensland Certificate of Education (QCE) -
Brisbane State High School
Brisbane, QLD01.2021
Skills
- Strong Interpersonal Skills
- Consistent Work Ethic
- Team Collaboration
- Client-Centric Approach
- Digital Proficiency
- Client Relationship Building
- Advanced Problem Resolution
- Team Development
Timeline
SALES REPRESENTATIVE
Windsor Smith
12.2024 - Current
SALES CONSULTANT
Witchery Fashions
01.2024 - 12.2024
PERSONAL ASSISTANT
Mr Reece McGill
01.2022 - 12.2024
CASUAL RETAIL ASSISTANT
Cotton On Group
07.2021 - 12.2023
CASUAL RETAIL ASSISTANT - BOOSTIE
Boost Juice Bars
07.2018 - 12.2021
Bachelor of Nursing - Nursing
Griffith University
Certificate IV Business (Administration) - Business Administration
Churchill Education
Queensland Certificate of Education (QCE) -
Brisbane State High School
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