ABBEY BLAIR
Sunshine,VIC
Summary
I am a Customer Service professional seeking new opportunity to build upon existing skills. I demonstrate strong experience in coordinating customer requirements and liaising with internal and external stakeholders, with a proven record of exceeding KPIs. I possess experience across other industries with established transferable skills ready for a new challenge. I have many valuable skills to bring across to your organisation.
Hardworking and passionate job seeker.
Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service / Assistant
National 360
03.2024 - Current
- Answered customer questions about wait times in their area.
- Assisting customer with referrals
- Making sure participants have the correct NDIS funding and hours to commence services
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- All intake for west metro.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Helping vulnerable clients find the assistance they need.
- Speaking with support coordinators for plans for participant.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
CUSTOMER SERVICE OFFICER
Spandex
07.2022 - 01.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Communicated with clients regarding account services, statements, and balances.
- Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Promoted company brand and unique offerings through personalized customer service.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
CUSTOMER SERVICE OFFICER
Serco
06.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Helped customer in financial hardship get access to payment early.
- Helped customer link MYGOV up to services like centerlink and medicare.
- Assists customer in getting there COVID 19 certifcates.
- Helped customer report their income and hours for payments.
- Completed data entry to record call notes, suggestions and questions.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Collected Census 2023
Landscaping Assistant
Aspect Landscaping
01.2016 - 01.2021
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Installed stonework according to landscape design plan and client specifications.
- Maintained healthy lawns and gardens by performing regular mowing, trimming, and fertilization tasks.
- Maintained grounds by trimming, weeding, and general clean-up.
- Handled hedge, bush, and shrub trimming.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Improved client satisfaction by providing timely and efficient landscaping services.
- Exceeded customer expectations with consistent follow-up on project progress, tailored solutions based on their feedback.
- Promoted sustainable practices with the incorporation of native plants and organic gardening techniques.
Customer Service Cashier
McDonalds
01.2015 - 01.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Taking customer order through drive through
- Worked in Mccafe
Education
VCE -
Gisborne Secondary College
High School Diploma -
St Joseph's Flexible Learning Centre
Melbounre2019
Skills
- Advanced problem solving
- Thinks quickly under pressure
- Strong communications skills across all mediums
- Accurate administration
- Conflict Resolution
- Inventory control
- Bookkeeping
- Computer literate
- Training of new staff
- Teamwork
- Sales and marketing strategies
- Payment Processing
- Customer Focus
- Data Entry
- Account Management
- Call Center Operations
- Call center experience
- Refund Processing
- Customer Service
- Relationship Building
- Teamwork and Collaboration
- Understanding Customer Needs
Certification
- Car Vehicle License
- Work site - White Card
References
All references are available upon request.
gardening
Enjoy taking care of a large amount of indoor and outdoor plants.
Timeline
Customer Service / Assistant
National 360
03.2024 - Current
CUSTOMER SERVICE OFFICER
Spandex
07.2022 - 01.2024
CUSTOMER SERVICE OFFICER
Serco
06.2021 - 06.2022
Landscaping Assistant
Aspect Landscaping
01.2016 - 01.2021
Customer Service Cashier
McDonalds
01.2015 - 01.2016
VCE -
Gisborne Secondary College
High School Diploma -
St Joseph's Flexible Learning Centre
Similar Profiles
Simranpreet KaurSimranpreet Kaur
Early Childhood Practitioner at National 360Early Childhood Practitioner at National 360
Kylie O'BrienKylie O'Brien
Early Childhood Practitioner at National 360Early Childhood Practitioner at National 360
VIKAS CHAUDHARIVIKAS CHAUDHARI
Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.Sr. Executive - Finance at 360 SMS App LLP unit of 360 Degree Cloud Technologies Pvt. Ltd.
Yogesh SapkotaYogesh Sapkota
Chef / Cook at Mining Sites,Cafes, Resturants.Chef / Cook at Mining Sites,Cafes, Resturants.
Gaurav KarkiGaurav Karki
Clinical Placement Student Nurse at Monash Health ClaytonClinical Placement Student Nurse at Monash Health Clayton