Summary
Overview
Work History
Education
Skills
References
Awards
Certification
Timeline
Generic

ABBEY BROOKS

Unanderra,NSW

Summary

Dynamic and results-driven professional with a strong background in customer service at JB HI-FI, adept at enhancing customer engagement and resolving complaints. Proven ability to operate advanced point-of-sale systems and communicate effectively with diverse audiences. Recognized for organizational skills and a proactive approach in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald's
Unanderra
03.2025 - Current
  • Provided excellent customer service during peak hours in fast-paced environment.
  • Collaborated with team members to ensure efficient order fulfillment and service speed.
  • Handled cash register transactions accurately while ensuring customer satisfaction.
  • Followed company policies for food safety and hygiene consistently during food preparation.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.

NSW

JB HI-FI
Wollongong, NSW
09.2024 - 02.2025
  • Enhanced customer engagement by organizing merchandise displays for increased accessibility.
  • Assisted customers with inquiries, offering knowledgeable product recommendations and support.
  • Efficiently operated cash registers during peak hours, ensuring smooth transaction processes.
  • Resolved customer complaints effectively and professionally, maintaining high service standards.
  • Processed transactions swiftly using advanced point-of-sale systems.

Ul LiThe NSW Youth Advisory Council Is a Council Focused on Providing Support for the Futures of Young People Across the State and Country./li LiI Have Also Had the Opportunity to Take Part in 'NO VAPING' and Drug-use Campaigns./li LiFacilitated Discussions on Youth Policies and Community Issues./li LiCollaborated With Stakeholders to Advocate for Youth Needs and Perspectives./li LiOrganized Community Events to Engage Young People in Decision-making Processes./li LiAttended Regular Council Meetings to Discuss Local Issues and Proposed Legislation./li/ul

NSW Youth Advisory Council
Sydney
10.2022 - 10.2024
  • The NSW Youth Advisory Council is a council focused on providing support for the futures of young people across the state and country.
  • I have also had the opportunity to take part in 'NO VAPING' and drug-use campaigns.
  • Facilitated discussions on youth policies and community issues.
  • Collaborated with stakeholders to advocate for youth needs and perspectives.
  • Organized community events to engage young people in decision-making processes.
  • Attended regular council meetings to discuss local issues and proposed legislation.

Ul LiCasual Employment as a Party Host, Working With Young Children and Various Others to Bring the Best Customer Experience Possible./li LiWorked Successfully With Diverse Group of Coworkers to Accomplish Goals and Address Issues Related to Our Products and Services./li LiPromoted High Customer Satisfaction by Resolving Problems With Knowledgeable and Friendly Service./li LiOrganized Themed Parties, Creating Engaging Experiences for Guests of All Ages./li LiResponsible for Ensuring All Safety Regulations Were Adhered to While Hosting Parties./li/ul

Timezone
Albion Park Rail
12.2022 - 07.2024
  • Casual employment as a party host, working with young children and various others to bring the best customer experience possible.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Organized themed parties, creating engaging experiences for guests of all ages.
  • Responsible for ensuring all safety regulations were adhered to while hosting parties.

Freelance Babysitting

Freelance Babysitting
Wollongong, NSW
06.2023 - 01.2024
  • Supervised children's activities, ensuring safety and engagement in educational games.
  • Facilitated creative play sessions to foster developmental skills.
  • Prepared snacks and drinks to support meal times for children.
  • Provided childcare services for family friends and the general public on weekends and after hours.

Ul LiCoaching a Team of 25 Under-9s, Including Training and Skills With 25 Players./li LiDeveloping Training Plans, Drills, and Management of Key Skill Development in Junior Players; Coordinating Training and Game Days; Working With Parents, Players, and Community Members; and Supporting the Junior Club With Game Day Duties, Including Setup, Fundraising, and Equipment Management./li LiEstablished a Positive Team Culture Focused on Sportsmanship and Respect./li/ul

Under 9’s & 13’s Figtree AFC
01.2022 - 01.2023
  • Coaching a team of 25 under-9s, including training and skills with 25 players.
  • Developing training plans, drills, and management of key skill development in junior players; coordinating training and game days; working with parents, players, and community members; and supporting the junior club with game day duties, including setup, fundraising, and equipment management.
  • Established a positive team culture focused on sportsmanship and respect.

Ul LiManaged Incoming Calls and Directed to Appropriate Departments./li LiScheduled Appointments Using Office Management Software Effectively./li LiPerformed Data Entry Tasks Into Various Computer Systems Accurately and Promptly./li LiGreeted Clients and Visitors Warmly at Front Desk./li/ul

School Based Work Experience
10.2022 - 12.2022
  • Managed incoming calls and directed to appropriate departments.
  • Scheduled appointments using office management software effectively.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Greeted clients and visitors warmly at front desk.

Education

ROSA / Yr 10 Certificate - Child Studies, Standard Mathematics & English, Hospitality

Port Kembla, NSW
Port Kembla, NSW
07.2025

Certificate In Sound Production - Music Production

Wollongong, NSW
Wollongong, NSW
07.2025

Certificate II in career preparation -

Wollongong, NSW
Wollongong, NSW
10.2024

Certificate In Sports medicine -

NSW
NSW

Skills

  • Ability to research effectively on the Internet
  • Proven ability to follow procedures and guidelines
  • Fast learner, and proactive in the workplace
  • Proven ability to work as part of a team, and independently
  • Excellent organizational skills and the ability to prioritize workloads
  • Understanding of work, health, and safety
  • Ability to research effectively on the Internet
  • Proven ability to follow procedures and guidelines
  • Fast learner, and proactive in the workplace
  • Proven ability to work as part of a team, and independently
  • Excellent organizational skills and the ability to prioritize workloads
  • Understanding of work, health, and safety

References

  • Victoria Metzikis, JB Hi-Fi manager, 0427 509 884
  • Anu Stevens, Team Manager, Figtree AFC, 0417 371 040
  • Amy Higgins, McDonald's manager, 02 425 3900
  • Anne Maree, Freelance babysitting, 0434 577 719

Awards

District Representative / Team Captain for the Illawarra Storm AFL Team from 2019 - 2024., Wollongong Redbacks (OZ Tag) - 2019 / 2022, NSW Youth Advisory Council - 2023 / 2024, South Coast AFL Best & Fairest Player of the Year (2023), Jenny Hill Scholarship, Youth Achievement Award

Certification

  • First Aid certificate
  • White card

Timeline

Crew Member

McDonald's
03.2025 - Current

NSW

JB HI-FI
09.2024 - 02.2025

Freelance Babysitting

Freelance Babysitting
06.2023 - 01.2024

Ul LiCasual Employment as a Party Host, Working With Young Children and Various Others to Bring the Best Customer Experience Possible./li LiWorked Successfully With Diverse Group of Coworkers to Accomplish Goals and Address Issues Related to Our Products and Services./li LiPromoted High Customer Satisfaction by Resolving Problems With Knowledgeable and Friendly Service./li LiOrganized Themed Parties, Creating Engaging Experiences for Guests of All Ages./li LiResponsible for Ensuring All Safety Regulations Were Adhered to While Hosting Parties./li/ul

Timezone
12.2022 - 07.2024

Ul LiThe NSW Youth Advisory Council Is a Council Focused on Providing Support for the Futures of Young People Across the State and Country./li LiI Have Also Had the Opportunity to Take Part in 'NO VAPING' and Drug-use Campaigns./li LiFacilitated Discussions on Youth Policies and Community Issues./li LiCollaborated With Stakeholders to Advocate for Youth Needs and Perspectives./li LiOrganized Community Events to Engage Young People in Decision-making Processes./li LiAttended Regular Council Meetings to Discuss Local Issues and Proposed Legislation./li/ul

NSW Youth Advisory Council
10.2022 - 10.2024

Ul LiManaged Incoming Calls and Directed to Appropriate Departments./li LiScheduled Appointments Using Office Management Software Effectively./li LiPerformed Data Entry Tasks Into Various Computer Systems Accurately and Promptly./li LiGreeted Clients and Visitors Warmly at Front Desk./li/ul

School Based Work Experience
10.2022 - 12.2022

Ul LiCoaching a Team of 25 Under-9s, Including Training and Skills With 25 Players./li LiDeveloping Training Plans, Drills, and Management of Key Skill Development in Junior Players; Coordinating Training and Game Days; Working With Parents, Players, and Community Members; and Supporting the Junior Club With Game Day Duties, Including Setup, Fundraising, and Equipment Management./li LiEstablished a Positive Team Culture Focused on Sportsmanship and Respect./li/ul

Under 9’s & 13’s Figtree AFC
01.2022 - 01.2023

ROSA / Yr 10 Certificate - Child Studies, Standard Mathematics & English, Hospitality

Port Kembla, NSW

Certificate In Sound Production - Music Production

Wollongong, NSW

Certificate II in career preparation -

Wollongong, NSW

Certificate In Sports medicine -

NSW

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