Abbey Byrne
Summary
Hard working individual with a high attention to detail and a willingness to learn fast. Good time management and problem-solving abilities, as well as an advanced understanding of customer satisfaction and professionalism. Proficient in computer skills, admin duties, people management and accounts receivable. Harbours an inclination to excel and deliver results no matter what the task or job.
Overview
7
7
years of professional experience
Work History
Traffic Controller
Elite Traffic Management
02.2024 - 11.2024
- Having obtained my Level 2, I was given a company vehicle. I was qualified to set up job sites alone and was a senior member of the staff.
- Updated signage with correct speeds and delay warnings based on daily conditions.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Demonstrated adaptability when faced with unexpected challenges such as severe weather or accidents, promptly adjusting strategies to maintain smooth traffic flow.
Team Lead
Bright Software
07.2022 - 01.2023
- In Bright Software I worked as a Team Lead in the Payment Services Department which was a customer facing Accounts Receivable team.
- Dealt with debt collection, escalations, people management, project management and bookeeping.
- Created, trained and managed the Payment Services team, personally recruiting all 5 members, in order to deal with backlog in the Accounts Receivable Department.
- Built strong relationships with customers through positive attitude and attentive responses.
- Reported project statistics to the executive members of the company.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Accounts Receivable
Compressed Air
01.2021 - 07.2022
- Conducted debtor calls, collected outstanding payments and posted payments to the ledger.
- Generated invoices based off of the labourers work sheets (mileage, time, parts etc.) and sent to the customer.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Purchased cleaning supplies, office supplies and products for the canteen.
- Maintained an organized filling system both digitally and physically.
- Assisted in year end accounts.
Bartender/Waitress/Restaurant Hostess
The Cross
03.2020 - 07.2021
- Served high customer volumes during special events, nights, and weekends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Conducted regular inventory count to keep bar and drink supplies stocked.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Supervisor
Eurospar
04.2018 - 08.2019
- Conducted interviews with new hires, managed time off requests and found cover for shifts.
- Worked on the tills and the cash office (counting all income, ensuring till floats are correct, taking stock of cigarettes and alcohol).
- Reduced wait times for customers by quickly processing payments and issuing receipts.
- Provided exceptional customer service by addressing inquiries and resolving any issues promptly.
Education
Bachelor of Arts - English Literature And Media Studies
Dublin City University
Dublin, Ireland 05-2021
Skills
- Time management
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Problem-solving
- Team motivation
- People management
Accomplishments
- Udemy Microsoft Excel course
- Manual Handling
- ICS skills including ECDL, Computer Essentials, Online Collaboration, Word Processing, Spreadsheets, Database and Presentation
Languages
English
Native or Bilingual
Timeline
Traffic Controller
Elite Traffic Management
02.2024 - 11.2024
Team Lead
Bright Software
07.2022 - 01.2023
Accounts Receivable
Compressed Air
01.2021 - 07.2022
Bartender/Waitress/Restaurant Hostess
The Cross
03.2020 - 07.2021
Supervisor
Eurospar
04.2018 - 08.2019
Bachelor of Arts - English Literature And Media Studies
Dublin City University
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