Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abbey Cross

Orange

Summary

Dynamic and results-oriented professional with extensive experience in office administration and restaurant management, notably with PWM Advice and Gracie’s at 4 Pines. Excelled in customer engagement, team leadership, and implementing efficiency improvements. Skilled in data entry and staff management, consistently enhancing operational workflows and customer satisfaction. Proven track record of fostering positive environments and driving performance excellence.

Overview

6
6
years of professional experience

Work History

Administrative Assistant

PWM Advice
02.2024 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Organized company events to enhance team cohesion, coordinating logistics and catering for over 50 participants.
  • Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
  • Managed phone and email correspondence and handled incoming and outgoing mail.

Restaurant Manager

Gracie’s at 4 Pines
03.2019 - 01.2024
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Education

Bachelor of Social Science - Psychology

Charles Sturt University
Online
12-2027

No Degree - Family And Community Services

TAFE NSW
NSW
12-2025

No Degree - HSC

Orange High School
Orange
10-2018

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Time management
  • File organization
  • Strong problem solver
  • Scheduling
  • Documentation and recordkeeping
  • Professional communication
  • Scheduling and calendar management
  • Deadline oriented
  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Point of sale (POS) system operation
  • Food service background
  • Adaptable
  • Performance improvement

Timeline

Administrative Assistant

PWM Advice
02.2024 - Current

Restaurant Manager

Gracie’s at 4 Pines
03.2019 - 01.2024

Bachelor of Social Science - Psychology

Charles Sturt University

No Degree - Family And Community Services

TAFE NSW

No Degree - HSC

Orange High School

Similar Profiles

CREATE PROFILE
Abbey Cross