Abbey Deans
53 Lang Street, Inverell,Nsw
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Wanting a different field of work to accommodate my lifestyle, having Four children myself, To be a Dedicated Teaching Assistant focused on supporting faculty with classroom and teachers needs. Being Successful at maintaining clean and organised supplies, planning activities.
Overview
4
4
years of professional experience
Work History
Shift Manager
Mcdonalds
Inverell, Nsw
03.2010 - 10.2011
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Checked building to confirm maintenance and cleaning met code and regulations.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Trained back-up associates and led crew members in managing operations of storefront.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Assistant Store Manager
Retail
Inverell, Nsw
06.2009 - 10.2011
- Trained team members in successful strategies to meet operational and sales targets.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Assisted store manager in meeting standards for customer service and quality.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Education
Certificate 111 in Education Support - Currently Studying
Tafe Campus Wollongong West Online
2022
First Aid Course
2022
Certificate 111 in Retail Operations -
Inverell Tafe Campus
2011
Skills
- Inventory controls
- Accurate money handling
- Team Building
- Schedule Management
- Staff Management
- Attention to Detail
- Teamwork and Collaboration
References
Cheryl Sweeney
Former Employer
0419255641
Ben Butcher
Store Manager Mcdonalds Inverell
67215200
Timeline
Shift Manager
Mcdonalds
03.2010 - 10.2011
Assistant Store Manager
Retail
06.2009 - 10.2011
Certificate 111 in Education Support - Currently Studying
Tafe Campus Wollongong West Online
First Aid Course
Certificate 111 in Retail Operations -
Inverell Tafe Campus
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