Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Abbey Dodson

Ararat,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experience in high-volume hospital environments and skilled in handling administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.

Overview

3
3
years of professional experience

Work History

Ward Clerk

East Grampians Health Service - 70 Lowe St
01.2024 - Current
  • Answered multi-line phones, responding to inquiries in a professional manner.
  • Communicated effectively with healthcare team members, providing timely updates on resident progress.
  • Operated office equipment including printers, scanners and photocopiers.
  • Maintained organized medical records, ensuring accuracy of resident information.
  • Greeted visitors upon arrival in a friendly manner while adhering to safety protocols. Handling their inquiries and directing them to appropriate personnel.
  • Scheduled appointments, tests and procedures, and processed incoming referrals for residents based on physician orders.
  • Provided excellent customer service to residents and families, demonstrating empathy and compassion.
  • Developed strong working relationships with other departments within the hospital setting.
  • Performed administrative tasks such as data entry, filing and faxing documents.
  • Notified support services of unit issues related to housekeeping or facilities maintenance.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.

Cafe Assistant

East Grampians Health Service - Cafe Pyrenees
11.2023 - Current
  • Maintained clean and attractive product displays to entice customer purchases.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Operating Register (Idealpos7 system), taking orders in a prompt manner whilst communicating orders and special requests with other staff.
  • Coffee Machine Operation
  • Monitored food temperatures to comply with safety regulations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.

Catering Assistant (Acute and Residential)

East Grampians Health Service
05.2023 - Current
  • Preparation, serving, presentation and delivery of food and refreshments
  • Receive and store kitchen supplies
  • Clean and maintain kitchen premises
  • Comply with health, safety and security procedures
  • Recognise and seek assistance from other staff members when tasks fall outside my scope of practice
  • Undertake delegated tasks (delivering meals, adhering to patient requests, supper, cleaning of the production kitchen) effectively and appropriately
  • Adheres to the duty list of the rostered shift
  • Comply with health service policy regarding uniform and punctuality
  • Maintenance of an appealing presentation with uniform and name badge work correctly at all times
  • Being Able to liaise across the full spectrum of health and welfare services and relate positively to a wide range of people.
  • Respect patient privacy and confidentiality

Customer Service Assistant

Cheap As Chips
03.2022 - 08.2023
  • Handling cash and debit sales (through ERPLY system), facilitating returns, refunds and exchanges, scanning and bagging goods
  • Built strong relationships with customers and colleagues by providing friendly and personable service.
  • Unpacking pallets and packing products onto shelves
  • Frequently facing store and rearranging stock to fit more appropriately
  • Promoting products and current sales/deals over the PA system
  • Ticketing goods and ensuring correct pricing.
  • Stocktake
  • Maintained clean and organized work environment to maintain customer safety.
  • Stayed informed about the stores latest sales and signed 50-100 customers up for loyalty programs.
  • Responded to customer calls and emails to answer questions about products and services.
  • Utilized problem-solving skills to address customer queries and complaints.
  • Trained new personnel regarding company operations, policies and services.
  • Maintained clean and orderly checkout areas by mopping floors,emptying trash cans and wiping down surfaces.

Kitchen Hand

Blue Duck Hotel
04.2021 - 11.2021
  • Preparing meals (making and memorising a variety of salads, plating hot foods, grilling etc)
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Managed time to juggle multiple tasks simultaneously with ease.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Transported food items from storage areas to kitchen for prepping.
  • Followed recipes and chef instructions to prepare food correctly.
  • Plated and presented food following chef requirements.
  • Labeled and stored all food items correctly and checked expiration dates routinely.
  • Loaded dishes, glasses and tableware into dishwashing machines.

Education

VCE

Marian College
Ararat, VIC
11.2023

Skills

  • Strong Organization
  • Data Entry
  • Task Delegation
  • Healthcare experience
  • Customer Service
  • Food Safety Compliance
  • Calm and Professional Under Pressure
  • Cash Handling Accuracy

References

Christine Jordan

Nurse Unit Manager

East Grampians Health Service - 70 Lowe St

5352 9323


Diana Hine

Catering and Environmental Services Team Leader

East Grampians Health Service

5352 9401


Kirstin Hanson

Store Manager 

Cheap as Chips

0435 842 110

Timeline

Ward Clerk

East Grampians Health Service - 70 Lowe St
01.2024 - Current

Cafe Assistant

East Grampians Health Service - Cafe Pyrenees
11.2023 - Current

Catering Assistant (Acute and Residential)

East Grampians Health Service
05.2023 - Current

Customer Service Assistant

Cheap As Chips
03.2022 - 08.2023

Kitchen Hand

Blue Duck Hotel
04.2021 - 11.2021

VCE

Marian College

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Abbey Dodson