Abbey Donnelly
Two Rocks ,WA
Summary
Dedicated and motivated hospitality professional with over 3 years of diverse experience, including team supervision and venue operations management. Proven ability to lead by example, train and support team members, manage daily operations, and ensure exceptional service delivery across bar, bistro, gaming, and reception areas. Known for being a positive role model with a can-do attitude and a genuine passion for customer satisfaction.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Duty Manager
Echuca Workers Club
Supervisor / Hospitality All-Rounder
Echuca Workers Club
Echuca, VIC
01.2021 - Current
- Supervise bar, bistro, and gaming floor operations during high-volume shifts
- Lead and support staff across multiple departments to maintain a smooth and efficient service
- Manage shift changes, delegate tasks, and ensure opening and closing procedures are followed
- Train new staff members on customer service, compliance, and operational protocols
- Handle customer complaints and resolve issues professionally and efficiently
- Coordinate gaming and promotional events to increase customer engagement
- Ensure compliance with RSA, gaming, and food safety standards
- Support senior management with day-to-day operational decisions and performance feedback
Education
Graduated Year 12 - undefined
St. Ignatius College
Prep – Year 6 - undefined
St. Anthony’s Primary School
Skills
- Team Supervision & Staff Management
- Training & Onboarding New Staff
- Bar & Bistro Operations
- Conflict Resolution & Problem Solving
- Shift & Roster Management
- TAB & Gaming Compliance
- Event & Promotions Coordination
- Customer Relationship Management
- Food & Beverage Service
- RSA, Gaming, TAB & Food Safety Certified
- Barista Skills & Coffee Service
- First Aid Certified
Certification
- Responsible Service of Alcohol (RSA)
- Gaming Licence
- TAB Certification
- Food Handling Certificate
- First Aid
- Barista Training
- Management
Contact Steve 0493 362 669
.
Contact Erin 0418 372 151
.
Timeline
Supervisor / Hospitality All-Rounder
Echuca Workers Club
01.2021 - Current
Graduated Year 12 - undefined
St. Ignatius College
Prep – Year 6 - undefined
St. Anthony’s Primary School
Duty Manager
Echuca Workers Club