Abbey Drummond
Mount Martha,VIC
Summary
Positive and driven Grocery Manager with expertise in inventory management, delivering results to achieve personal and business expectations. Dedicated to enhancing customer retention, through meaningful planning and detailed merchandising to strengthen sales. Focused and motivated team lead, committed to creating a positive team environment and developing meaningful connections. Forward-thinking leader experienced in conflict resolution, making sound decisions and multitasking in a fast-paced working environment.
Overview
6
6
years of professional experience
Work History
Grocery Manager
Woolworths Mornington East
Mornington, VIC
12.2021 - Current
- Delegated tasks and duties to grocery team ensuring grocery process is completed daily
- Oversee the running of the nightfill team, working with the nightfill manager to run to the labor plan and deliver a consistent shop.
- Managed inventory control to keep shelves stocked and well-presented for customers.
- Boosted grocery sales with cross-merchandising, key promotions and push lines.
- Managed a team of 30+ staff in Grocery department generating more than $2.5 million in monthly sales.
- Assisted in recruiting, hiring and training of team members.
- Trained and developed Assistant Grocery Manager to become a future department manager
- Built and merchandised displays
- Communicated business objectives transparently within grocery team to achieve targets.
Assistant Grocery Manager
Woolworths Mornington East
Mornington, VIC
06.2021 - 12.2021
- Delegated tasks and duties to grocery team and clearly communicated timeframes for completion.
- Trained new team in grocery process, end building, merchandising and delivering excellent customer service
- Completed promotional planning to increase sales on special promotions and seasonal events.
- Worked alongside the grocery manager to deliver a consistent department seven days a week.
Assistant Online Manager
Woolworths Rosebud Central
Rosebud, VIC, 3939
03.2020 - 11.2020
- Worked with the online manager to lead and coach a team to efficiently and consistently pick to a high standard.
- Completed daily duties accurately and efficiently.
- Maintained high customer satisfaction by completing orders on time and making good selections for customers.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Assisted managing a team to effectively pick over $200,000 worth of online orders weekly.
Online Personal Shopper
Woolworths Mornington East
Mornington, VIC
11.2015 - 03.2020
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Year 12 Completion
Balcombe Grammar School
Mt. Martha, VIC11.2018
Skills
- Task Delegation & Organisation
- Interpersonal skills
- Supply Level Management
- Inventory Merchandising
- Operational and Compliance Standards
- Exceptional Customer Service
- Budget & Financial oversight
- Special Promotions Planning
- Constructive Feedback
- Attention to Detail
- Verbal and Written Communication
- Complaint Resolution
- Team Relationships
- Problem solving & Decision Making
- Task Delegation
Additional Information
Ashley Pearce
Store Manager
0423 301 833
Allison Stone
Store Manager
0401 977 097
Timeline
Grocery Manager
Woolworths Mornington East
12.2021 - Current
Assistant Grocery Manager
Woolworths Mornington East
06.2021 - 12.2021
Assistant Online Manager
Woolworths Rosebud Central
03.2020 - 11.2020
Online Personal Shopper
Woolworths Mornington East
11.2015 - 03.2020
Year 12 Completion
Balcombe Grammar School
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