ABBEY EMMERTON
Goulburn,Australia
Summary
Dedicated administrative support professional with a strong track record of enhancing communication and reducing errors through meticulous attention to detail. Proven ability to manage correspondence effectively and facilitate cross-departmental collaboration, contributing to improved operational efficiency and team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Administration Clerk
Goulburn base hospital
Goulburn, Australia
01.2024 - Current
- Enhanced communication within the department by establishing a centralised email system.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Managed incoming correspondence, prioritising items requiring immediate attention from executives or other team members.
- Facilitated cross-departmental collaboration through clear communication channels and regular meetings among colleagues.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Expedited document processing times by utilising advanced software tools for scanning, indexing, and archiving purposes.
- Enhanced patient care by implementing evidence-based best practices and updating hospital policies accordingly.
Disability Support Worker
Danny Met Sally
Canberra/Goulburn, New South Wales
03.2023 - 02.2026
- Provided personalized support to individuals with disabilities in daily activities.
- Assisted clients in developing life skills and achieving personal goals.
- Maintained a safe and clean environment for clients during activities.
- Collaborated with healthcare professionals to ensure comprehensive care plans.
- Facilitated recreational and social activities to enhance client engagement.
- Documented client progress and communicated updates to team members regularly.
- Advocated for client needs within the community and service framework.
Retail keyholder
Prouds the Jewellers
01.2022 - 07.2024
- Balance cash registers at end and beginning of shifts and fill out necessary support.
- Open and close store as rostered.
- Assist store cashiers during peak sale times.
- Utilise product information and sampling to educate customers and assist in product selections.
- Work with store manager to create employee schedules.
- Train team members in successful strategies to meet operational and sales targets.
- Maintain confidentiality and security of sales records and operational reports.
- Store security alarm codes and keys and make routine code changes.
- Provide excellent customer service.
Café barista
McDonalds
09.2022 - 03.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Create wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Listened carefully to customer requests and created personalised, delicious beverages which improved sales.
Community Aged Care Worker
Baptist Care
03.2022 - 03.2023
- Assisted with dressing guidance, grooming, meal prep and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialisation and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned houses, ran errands, managed laundry and completed weekly shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
Retail Assistant
7eleven
01.2021 - 04.2022
- Balanced and organised cash register by handling cash, counting change and storing coupons.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Stocked merchandise, clearly labelled items and arranging accordingly to size and colour.
- Reviewed pricing, scanned items, applied discounts and printed receipts for customers.
- Actively engaged customers to provide general assistance and information on store merchandise.
Education
Nursing -
University of Canberra
11-2028
High school diploma -
Mulwaree High School
12-2021
Skills
- Retail operations
- POS Inventory System Operation
- Customer Enquiries
- Financial transactions
- Register operations
- Operating procedures
- Cash register systems
- Team goals
- Sales promotion
- Good work ethic
- Effective communication
- Excellent time management
- Highly motivated
- Information processing
- Document control
- Patient care
- Communication skills
Certification
- Valid working with children's check
- RSA and RCG- Responsible Service of Alcohol and Responsible Conduct of Gambling
- Australian Driver's License
- Working with Vulnerable people check
Characteristics
- Collaborative Senior Retail Associate with 6 years of experience facilitating unprecedented shopping experiences. Independent problem solver with dedication to conflict resolution and customer satisfaction.
- Creative supervisor providing leadership and guidance in upholding robust Covid-19 protocols. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organisational efficiency. Uses independent decision-making skills and sound judgement to positively impact company success.
- To seek and maintain full-time position that offers professional challenges utilising interpersonal, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organisational skills. Ready to help team achieve company goals.
- Ability to handle multiple projects simultaneously with a high degree of accuracy and autonomy. Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Timeline
Administration Clerk
Goulburn base hospital
01.2024 - Current
Disability Support Worker
Danny Met Sally
03.2023 - 02.2026
Café barista
McDonalds
09.2022 - 03.2023
Community Aged Care Worker
Baptist Care
03.2022 - 03.2023
Retail keyholder
Prouds the Jewellers
01.2022 - 07.2024
Retail Assistant
7eleven
01.2021 - 04.2022
Nursing -
University of Canberra
High school diploma -
Mulwaree High School