Abbey Ford
Penrith,NSW
Summary
Dedicated and organised Midwife seeking to leverage my strong organisational, communication and multitasking skills as a Personal Assistant. Detail-oriented with advanced proficiency in prioritisation, time-management and working effectively under pressure. Maintains professional demeanour and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with a supportive nature ready to assist in streamlining tasks and enhancing daily operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Registered Midwife
Western Sydney Local Health District
02.2022 - Current
- Collaborated with a diverse team of healthcare professionals, maintaining high levels of communication and contributing to a positive work environment.
- Managed and prioritised a high-volume caseload of patients, scheduling appointments and ensuring timely follow-ups.
- Quickly assessed situations, adapted to unexpected challenges and made critical decisions during high pressure incidents to ensure the safety and well-being of everyone involved.
- Maintained accurate and detailed records of patient histories, treatments, medical charts and ongoing reports.
- Assisted with maintaining a clean and organised workspace, including organisation of supplies and equipment, and ensuring environments are adhering to infection control practices.
- Handled sensitive medical information with the utmost discretion and adhered to strict patient privacy regulations.
- Provided personalised care and support to a diverse range of clients, placing an emphasis on building trust and a strong rapport.
- Adapted to varying work hours and unpredictable situations common in a healthcare setting.
- Demonstrated flexibility in responding to emergencies and last-minute changes in patient needs.
- Displayed exceptional ability to learn on the job, continuously striving to improve one's knowledge and skills.
- Maintained a high level of professionalism in all situations.
Student Midwife
Western Sydney Local Health District
02.2019 - 12.2022
- Undergoing the Bachelor of Midwifery ensured advanced ability to meet deadlines, juggle multiple tasks and manage one's time effectively.
- Successfully worked in diverse groups, contributing ideas and respecting others' input.
- Strongly enhanced ability to lead group projects and teams.
- Refined written and verbal communication skills through regular reports, documentation, presentations and team meetings.
- Developed high proficiency in Microsoft Office Suite.
- Extensive diary management experience in a deadline driven environment.
Administration / Receptionist
Dive In Swimming Academy
08.2019 - 12.2020
- Greeted incoming visitors and customers professionally whilst providing friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Kept reception area clean and neat to give visitors a positive first impression.
- Answered phones promptly and directed incoming calls to correct staff.
- Resolved customer problems and complaints efficiently and respectfully.
- Corresponded with clients through email, telephone and face-to-face.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Education
Bachelor of Midwifery -
Western Sydney University
Sydney, NSW11.2021
Certificate - Personal Assistant
IAP Career College
Sydney, NSW08.2023
Certificate III - Business
TAFE NSW
01.2024
High School Diploma -
Blaxland High School
Blaxland, NSW12.2018
Skills
- Excellent verbal and written communication skills
- Strong organisation skills
- Well-developed ability to manage competing priorities
- Proficiency in Microsoft Office
- Meticulous attention to detail and accuracy
- Extensive training in working under pressure
- Strong time management
- Personable and supportive
- Excellent customer service
- High standard of professionalism
- Critical thinking and problem-solving skills
- Practised ability to learn well on the job
Certification
- Certificate: Creating a Safe Workplace - 2022 (Health Education & Training)
- Certificate: Introduction to Work, Health and Safety - 2019 (Health Education & Training)
- Certificate: Respecting the difference - 2022 (Health Education & Training)
- Certificate: Promoting Acceptable Behaviour in the Workplace - 2022 (Health Education & Training)
- First Aid Training, Basic Life Support and CPR qualified - 2023 (NSW Health)
References
References will be provided upon request.
Timeline
Registered Midwife
Western Sydney Local Health District
02.2022 - Current
Administration / Receptionist
Dive In Swimming Academy
08.2019 - 12.2020
Student Midwife
Western Sydney Local Health District
02.2019 - 12.2022
Bachelor of Midwifery -
Western Sydney University
Certificate - Personal Assistant
IAP Career College
Certificate III - Business
TAFE NSW
High School Diploma -
Blaxland High School
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