Abbey Gawne
Shepparton
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Coles - Riverside plaza
Shepparton
10.2019 - 05.2021
- Assisted customers with order processing and ensured accurate fulfillment of requests.
- Resolved customer inquiries by providing detailed product knowledge and service information.
- Utilized CRM systems to track customer interactions and maintain up-to-date information.
- Collected customer feedback to identify areas for service improvement and enhance satisfaction.
- Shared product knowledge with customers to facilitate informed purchasing decisions.
- Trained new staff on customer service protocols and company policies.
- Developed strong customer relationships to encourage repeat business.
- Resolved customer complaints promptly and efficiently.
Sandwich Artist
Subway - Shepparton marketplace
Shepparton
12.2016 - 07.2018
- Assisted in food preparation by assembling sandwiches and salads according to customer specifications.
- Trained new team members on food handling procedures and customer service standards.
- Ensured compliance with sanitation regulations by maintaining clean workspaces and following safety protocols.
- Engaged with customers to provide personalized service and address inquiries effectively.
- Operated kitchen equipment safely and maintained it in proper working condition.
- Maintained stock levels in food preparation areas, ensuring timely availability of ingredients.
- Prepared fresh ingredients daily to ensure optimal taste and quality for customer orders.
- Completed opening, closing, and shift change tasks by following company guidelines.
Education
McGuire College
Shepparton, VICSkills
- Customer relationship management
- Order processing
- CRM software usage
- Product knowledge
- Staff training
- Service improvement
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Feedback collection
- Team development
- Customer education
- Active listening
- Retail sales customer service
Timeline
Customer Service Representative
Coles - Riverside plaza
10.2019 - 05.2021
Sandwich Artist
Subway - Shepparton marketplace
12.2016 - 07.2018
McGuire College