Abbey Harris
Central Coast ,Australia
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cabin Crew Member
Quicksilver Cruises
Port Douglas
06.2023 - 12.2024
- Provided exceptional customer service by engaging with guests, ensuring a welcoming atmosphere and addressing inquiries about the tour and the reef's ecosystem.
- Assisted guests with boarding and disembarking the vessel, ensuring their safety and comfort throughout the journey.
- Assisted guests experiencing seasickness by providing support, administering remedies and ensuring their well-being during the trip.
- Operated and executed daily stock takes, restocking duties and ensured cleanliness in the bar area.
- Maintained composure and professionalism in emergency situations, effectively following safety protocols and providing clear instructions to guests to ensure their safety and well-being.
- Communicated daily itineraries and activities to guests, enhancing their understanding of the schedule and promoting an enjoyable experience on board.
- Adapted to changing situations quickly, demonstrating flexibility and problem-solving skills to meet the needs of both guests and crew.
Food and Beverage Attendant
Silky Oaks Lodge, Baillie Lodges
Mossman, QLD
01.2023 - 06.2023
- Acted as the team leader during special event nights for tour groups, orchestrating staff efforts to ensure flawless service and guest satisfaction.
- Delivered outstanding personalized service by consistently recalling and using each guest's name, significantly enhancing their dining experience.
- Provided exceptional service during five-course dinner experiences, explaining wine pairings that complemented each person’s individual dish flavors and explaining the creativity of the chef’s dishes.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Trained new staff on proper service techniques and customer interaction, fostering team of competent and friendly attendants.
- Provided occasional support as a Barista and Waitress during the morning breakfast shift to assist the team and ensure smooth operations.
Guest Services Agent
Longitude 131’, Baillie Lodges
Yulara NT
07.2022 - 10.2022
- Provided directions and recommendations for nearby activities, enhancing guest enjoyment.
- Answered phone calls and emails, providing information about hotel services and local attractions.
- Handled guest inquiries and complaints, aiming for satisfactory resolutions to enhance guest experience.
- Processed reservations and payments, ensuring accuracy in billing and guest information.
Food and Beverage Attendant
Voyages Ayers Rock Resort
Yulara, NT
04.2022 - 07.2022
- Head Barista and Food and Beverage Attendant during morning buffet and lunch services; served as Food and Beverage Attendant for dinner services.
- Independent greeting and bartending for function nights.
- Restaurant hosting.
- Ensured a pristine dining environment during morning buffet service by efficiently replenishing food items, clearing empty plates, maintaining clean tables and accurately taking guest orders.
- Demonstrated composure, focus, and professionalism during peak morning hours as a barista, effectively managing high-volume coffee service while maintaining quality and customer satisfaction.
Food and Beverage Supervisor
Rafferty’s Resort, Lake Bar & Bistro
Cams Wharf, NSW
09.2021 - 04.2022
- Managed opening and closing procedures for the restaurant, including daily cash handling, register setup and reconciliation, stocktaking and float management.
- Effectively resolved guest complaints and issues, ensuring a positive dining experience.
- Performed bartending, waitressing, and barista duties while supervising staff to maintain high service standards.
- Delivered additional knowledge and training to staff in customer-facing roles, fostering strong team performance and enhancing service quality.
- Conducted performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
Skills
- Over 4 years of experience as a passionate Barista,
- Full-time experience in the hospitality industry since 2018
- Assertive problem solver
- Responsible and trustworthy
- Actively listens to feedback and constructive criticism
- Strong work ethic and commitment to delivering results
- Excellent communication skills
- Able to work effectively under pressure while maintaining attention to detail
Housekeeping
Provided casual housekeeping services for six months during days off and low tourism weeks, while working at Quicksilver Cruises.
Certification
- First Aid and CPR
- RSA / RSG
- Certificate of Achievement - Anti-Money Laundering and Counter-Terrorism Financing Compliance.
- TAB
- Statement of Attainment - Hygienic Practices for Food Safety
Hobbies
- Learning Languages
- Strength training
- Bush walking
- Reading
- Scuba diving & snorkelling
- Cooking for my friends and family
Referees
Available upon request.
Character referees
House and pet sitting - Kelli Price, 0414 466 106
Timeline
Cabin Crew Member
Quicksilver Cruises
06.2023 - 12.2024
Food and Beverage Attendant
Silky Oaks Lodge, Baillie Lodges
01.2023 - 06.2023
Guest Services Agent
Longitude 131’, Baillie Lodges
07.2022 - 10.2022
Food and Beverage Attendant
Voyages Ayers Rock Resort
04.2022 - 07.2022
Food and Beverage Supervisor
Rafferty’s Resort, Lake Bar & Bistro
09.2021 - 04.2022