Summary
Overview
Work History
Skills
References
Timeline
Generic

Abbey Howden

Fitzroy North ,VIC

Summary

Dedicated and enthusiastic Assistant Venue Manager with a passion for providing exceptional customer experiences and leading teams to success. Proven track record in fostering strong customer rapport and cultivating a loyal base of returning customers. Skilled in managing operations efficiently while maintaining high standards of service. Strong interpersonal and communication skills with a talent for motivating and guiding team members. Committed to delivering excellence in all aspects of venue management and passionate about enhancing the overall guest experience. Excels at establishing lasting relationships with customers, ensuring their satisfaction and encouraging repeat business. Adept at leading and supporting teams, providing guidance and fostering a positive work environment. Highly organized with a focus on efficiency and attention to detail, contributing to smooth venue operations. Strong problem-solving skills and adaptability enable quick resolution of challenges to maintain customer satisfaction. Demonstrates a genuine passion for people skills and a commitment to professional growth in the hospitality industry.

Overview

8
8
years of professional experience

Work History

Assistant Venue Manager/Assistant Functions Manager

Union House
Richmond, VIC
01.2020 - Current

Assistant Venue and Function Manager with proven expertise in providing exceptional customer service and managing successful events. Skilled in building strong customer relationships, leading and motivating teams, and overseeing all aspects of venue operations. Passionate about delivering memorable experiences while ensuring efficient and smooth event execution. Adaptable problem-solver with a focus on attention to detail and a commitment to excellence.

  • Scheduled maintenance activities for equipment used at the venue; monitored progress regularly.
  • Supervised team members on daily tasks; provided feedback and guidance when needed.
  • Coordinated communication between different departments within the organization.
  • Planned special activities and promotional campaigns to increase attendance at the venue.
  • Organized and coordinated events, including scheduling staff, preparing materials, and ensuring all necessary supplies were available.

Operations Supervisor

Metropolis
Melbourne , VIC
01.2019 - 01.2020

Experienced Operations Supervisor with a strong track record of successfully managing events for groups ranging from 50 to 1,100 people. Adept at coordinating and leading teams of up to 40 staff members to ensure seamless execution of weddings and corporate functions.

  • Expert in overseeing events, ensuring smooth operations and guest satisfaction.
  • Skilled in managing large teams, providing clear guidance and support to staff members.
  • Proven ability to handle multiple tasks simultaneously and stay calm under pressure.
  • Strong problem-solving skills, enabling efficient resolution of any challenges during events.
  • Committed to maintaining high standards of service and attention to detail for exceptional experiences.
  • Co-originating 'bump in and out' with external businesses

Cafe Supervisor

Dr Morse
Melbourne , VIC
03.2016 - 01.2019

Dedicated Cafe Supervisor with a passion for hospitality and a proven ability to quickly adapt and excel in a multi-faceted business. Began as a casual team member and quickly promoted due to strong performance and leadership qualities. Skilled in managing a dynamic environment that transitions from a cafe in the morning to a bar in the evening.

Skills

  • Ability to motivate and lead teams
  • Effective Organisation
  • Time Management
  • Problem Solving Skills
  • Strong Communication Skills
  • Operations and Event Planning
  • Consistently achieving key performing-indicators
  • Customer Service Orientated
  • Working Autonomously
  • Results Focused
  • Customer Centric Mindset
  • Managing events start to finish
  • Guest Relations
  • Staff Oversight
  • Food service knowledge
  • Customer service-driven

References

  • Ryan Crick, Union House - Director M: 0432 273 514
  • Kye O'Heare, Union House - Venue Manager M: 0420 437 749
  • John Costello, Dr Morse - Director M: 0403 069 124

Timeline

Assistant Venue Manager/Assistant Functions Manager

Union House
01.2020 - Current

Operations Supervisor

Metropolis
01.2019 - 01.2020

Cafe Supervisor

Dr Morse
03.2016 - 01.2019
Abbey Howden