Abbey Hoy
Gymea Bay
Summary
Dynamic and dedicated individual with extensive experience in high-volume dining environments, notably at St George Motor Boat Club. Proven ability to deliver exceptional customer service while expertly multitasking and collaborating with team members. Strong decision-making skills and a commitment to maintaining service excellence, ensuring a welcoming atmosphere for all guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Waitress
St George Motor Boat Club
11.2022 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Trained new staff members
Front of House Team Member
Bettys Burgers
06.2022 - 11.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
Sports Cafe
Gymea United Football Club
03.2022 - 09.2022
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist Administrator
Tj's Swim School
01.2022 - 06.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled complaints and questions, and re-directed calls to other team members.
Sport Referee
Gymea United Football Club
03.2020 - 09.2020
- Utilized strong decision-making skills under pressure, contributing to the overall quality of each competition.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Coordinated with other referees to execute smooth and consistent games.
Waitress
Bannos Brownies
07.2019 - 12.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Primary Education - Education
University of Wollongong
Wollongong, NSW10-2025
Certificate IV Diploma - Business
Bedford College
Norwest, NSW12-2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
Certification
2021 Responsible Conduct of Gaming
2021 Responsible Service of Alcohol
2021 High School Certificate
Timeline
Waitress
St George Motor Boat Club
11.2022 - Current
Front of House Team Member
Bettys Burgers
06.2022 - 11.2022
Sports Cafe
Gymea United Football Club
03.2022 - 09.2022
Receptionist Administrator
Tj's Swim School
01.2022 - 06.2022
Sport Referee
Gymea United Football Club
03.2020 - 09.2020
Waitress
Bannos Brownies
07.2019 - 12.2019
Bachelor of Primary Education - Education
University of Wollongong
Certificate IV Diploma - Business
Bedford College
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