Summary
Overview
Work History
Education
Skills
Timeline
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Abbey Johnston

Port Macquarie,NSW

Summary

About : My name is Abbey Johnston. I am 21 years old and have recently completed my Bachelor of Business. ( Marketing major) at the University of Newcastle.

In my 3rd year I was fortunate to participate in A University exchange program. For a semester I studied Marketing at Clemson University, Clemson South Carolina USA.

I grew up in Port Macquarie NSW. I am an avid reader and love spending time with my friends, family and our dog.

I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience

Work History

Casual Receptionist Assistant

Lord Street Podiatry
04.2024 - 05.2024
  • Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
  • Cleaning and sterilisation of Podiatry instruments.

Casual Barista

Premium Coffee Roasters
12.2019 - 01.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.

Membership Intern

Newcastle Jets
07.2023 - 10.2023
  • Conducted regular analysis of membership data to identify trends or areas requiring further attention, ensuring continuous improvement in the organization''s membership services.
  • Demonstrated excellent communication skills with both supervisor and potential members in order to resolve any issues relating to membership.
  • Worked with Membership software Arctics in order to process membership payments as well as setting up new accounts.
  • Utilised Microsoft products for various administration tasks.
  • Created a comprehensive membership database that allowed for efficient tracking of renewals, upgrades, and cancellations.

Customer Service Attendant

Scene To Believe Santa Photography
11.2022 - 12.2022
  • Enhanced customer satisfaction by consistently providing prompt and courteous service.
  • Contributed to a positive work environment by collaborating with colleagues in addressing challenging situations as a cohesive team.
  • Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
  • Set up lights, backdrops and props for photo sessions

Retail Sales Assistant

Dotti
11.2021 - 02.2022
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Increased sales by providing exceptional customer service and product knowledge.
  • Opened and closed store independently and prepared nightly bank drop for manager.

Education

Business ( Marketing Major )

University of Newcastle
Newcastle, NSW
11.2023

High School Diploma -

MacKillop Senior College
Port Macquarie, NSW
10.2020

Skills

Reception Area Maintenance

Maintaining cleanliness

Appointment Scheduling

Office Organization

Cash Management

Customer and client relations

Time Management

Data Entry

Telephone skills

Professional Demeanor

Timeline

Casual Receptionist Assistant

Lord Street Podiatry
04.2024 - 05.2024

Membership Intern

Newcastle Jets
07.2023 - 10.2023

Customer Service Attendant

Scene To Believe Santa Photography
11.2022 - 12.2022

Retail Sales Assistant

Dotti
11.2021 - 02.2022

Casual Barista

Premium Coffee Roasters
12.2019 - 01.2024

Business ( Marketing Major )

University of Newcastle

High School Diploma -

MacKillop Senior College

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Abbey Johnston