Summary
Overview
Work History
Education
Skills
Certification
References
Accomplishments
References
Timeline
Generic

Abbey Lang

Mullumbimby,New South Wales

Summary

Dear Heidi,

I am writing to express my interest in the Dermal Therapist position advertised. I am a 26 year old Mullumbimby local with a strong work ethic, a genuine passion for skin health, and a commitment to continuous learning, I believe I would be a valuable addition to your team.

After several years in the hospitality and retail industries, coupled with international experiences, I have decided to pursue my true passion for skin and beauty. In 2022, I successfully completed my Diploma of Beauty Therapy and have since been gaining hands-on experience in a salon setting, starting in August of the same year. Currently, I am furthering my education by pursuing a Graduate Diploma of Dermal Science, demonstrating my dedication to mastering advanced techniques and knowledge in the field.

My background has instilled in me excellent communication and customer service skills, which are vital in the beauty industry. I excel at building positive relationships with both clients and colleagues, understanding the importance of teamwork to deliver a service that exceeds expectations. Whether working collaboratively or independently, I am confident in my abilities and following instructions meticulously.

In my current role, I have acquired proficiency in a range of beauty and skincare techniques, including facials, microdermabrasion, needling, body treatments, waxing, spray tanning, and lashes and brows. However, my true passion lies in the skin and skin health. Currently enrolled in the Graduate Diploma of Dermal Science with the AACDS, I am eager to expand my knowledge and skills in this specialized area.

Although I am relatively new to the industry, I am passionate and eager to learn. I am determined to become an exceptional Dermal/Skin Therapist and am excited about the prospect of learning from experienced professionals like yourself. I am confident that my dedication, coupled with the skills I have acquired, make me an ideal candidate for this role.

While I am currently studying, my availability is three days a week including Saturdays. However, upon completion of my studies, I am eager to transition into full-time employment. I am enthusiastic about the opportunity to contribute to, and grow within your team at Skin Divinity Byron Bay.

Thank you for considering my application. I look forward to hearing from you.

Abbey.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Beauty Therapist

Silhouette waxing & Tanning studio/Nouveau Therapies
08.2022 - Current
  • Provide facial treatments including microdermabrasion facials
  • Ability to identify and assess skin imperfections and conduct skin analysis
  • Lash and brow services including tinting, lash lifting and brow lamination
  • Provide waxing services
  • Spray tanning
  • Manicure and pedicure services
  • Perform a range of body treatments including relaxation massage, hot stone massage, aromatherapy massage, Indian head massage, body scrubs and body wraps etc
  • Offering clients advice on cosmetic and skincare products
  • Cross-sell beauty products and additional treatments, when appropriate
  • Ensure all areas are clean and equipment is sterilized before and after use
  • Opening and closing duties
  • General cleaning.

Server

High Rollers Banff- Canada
Banff, Canada
08.2020 - 10.2021
  • Strong customer service and assistance
  • Great communication with customers and staff
  • Set tables accordingly and prepare roll ups and linens
  • Deliver friendly and efficient service to ensure a pleasant dining experience for all guests
  • Provide guests with menu knowledge and recommendations
  • Check identification to ensure customers meet minimum alcohol consumption age
  • Prepare beverages
  • Accurately recording guest food and beverage orders, and serve promptly
  • Ensure cleanliness of dining area and serving station throughout shift
  • Prepare and close guest bills
  • Perform open and closing duties
  • Assist other staff when and where it is needed
  • Answering phone calls as well as customer questions and queries
  • Taking guest reservations.

Breakfast server

Caribou Keg Steakhouse- Canada
, Canada
11.2019 - 11.2020
  • Strong customer service and assistance
  • Great communication with customers and staff
  • Set tables accordingly and prepare roll ups and linens
  • Deliver friendly and efficient service to ensure a pleasant dining experience for all guests
  • Provide guests with menu knowledge and recommendations
  • Check identification to ensure customers meet minimum alcohol consumption age
  • Prepare beverages
  • Accurately recording guest food and beverage orders, and serve promptly
  • Ensure cleanliness of dining area and serving station throughout shift
  • Prepare and close guest bills
  • Perform open and closing duties
  • Assist other staff when and where it is needed
  • Answering phone calls as well as customer questions and queries
  • Taking guest reservations.

Grade 4 Bar Supervisor

Hotel Brunswick
11.2017 - 06.2019
  • Strong communication with staff and customers
  • Great customer service and assistance
  • Training of new staff
  • Organizational skills
  • Preparing and serving alcoholic and non-alcoholic beverages as well as mixing cocktails
  • Booking hotel accommodation as well as processing check-ins, including receiving and processing payments
  • Answering phone calls as well as customer questions and queries
  • Bar opening and closing duties
  • Cash handling and till operation
  • Check customer identification and confirm legal age
  • Restock and replenish bar inventory and supplies.

Bar staff

Mullumbimby RSL Club
05.2017 - 11.2017
  • Customer service and assistance
  • Strong communication with customers and staff
  • Cash handling and till operation
  • Preparing and serving alcoholic and non-alcoholic beverages
  • Answering phone calls as well as customer questions and queries
  • Bar opening and closing duties
  • Replenish and restock bar supplies and inventory.

Office assistant

Chincogan Mechanical and Repairs
05.2017 - 10.2017
  • Preparing invoices
  • Answering phone calls
  • Fax, scan, and copy documents
  • Perform work-related errands as requested such as going to the post office and bank
  • Type documents, reports, and correspondence
  • Keep office area clean and tidy
  • General office duties.

Customer Advisor

National Australia Bank
02.2016 - 03.2017
  • Strong customer service and assistance
  • Maintains the highest level of confidentiality with all information obtained
  • Promoting NAB products and services
  • Meeting weekly targets and sales
  • Constant handling of cash and end of day cash balancing
  • Working responsibly with customer accounts
  • Answering customer inquiries and refer customers to the relevant service areas for issues that cannot be resolved at the teller line
  • Working sufficiently with computer systems to create, maintain and process client transactions and information
  • Answering phone calls and emails
  • Represents the bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.

Dance Teacher

Brunswick Valley School of Dance
01.2016 - 12.2016
  • Opening and closing dance studio
  • Preparing lesson plans
  • Preparing and teaching choreography
  • Developed ways to engage and interact with students ages 3-18
  • Developed skills in catering for the various needs a child may require
  • Responsible for the care and wellbeing of the child during classes.

Sales assistant

Mullumbimby News Agency
05.2012 - 01.2016
  • Customer service and assistance
  • Cash handling, till operating, and balancing
  • Opening and closing the store
  • Store cleaning, fronting, and tidying
  • Stock pricing, rotation, and presentation
  • Training of new staff.

Education

Higher Secondary Certificate -

Mullumbimby High School NSW
01.2015

Diploma in Beauty Therapy -

Kingscliff Tafe

Graduate Diploma of Dermal Science -

AACDS

Skills

  • Quick Learner
  • Honest and trustworthy
  • Strong communication
  • Approachable
  • Motivated and enthusiastic
  • Energetic and organized
  • Can work efficiently as an individual or within a team
  • Punctual
  • Customer Service

Certification

  • ProServe Certificate 2019
  • Certificate II in Tourism, Travel and Hospitality
  • Certificate II in Retail make-up and skin care
  • Certificate II in Health Services Assistance (first aid)
  • RSA and RCG in NSW
  • Bronze Medallion (surf life saving)
  • Diploma of Beauty Therapy
  • Currently studying Graduate Diploma of Dermal Science

References

  • Nikkia Darr, Former Colleague at Silhouette Waxing and Tanning Studio, 0452228723
  • Trudy Schiaroli, The Keg Steakhouse Banff, TSchiaroli@bestofbanff.com
  • Chris Paul, High Rollers Banff, Chrisp@highrollersbanff.com
  • Kyle Douglas, Hotel Brunswick, +61421 228 853
  • Tanya King, Hotel Brunswick, +61418 214 351
  • Jenelle Standford, Mullumbimby News Agency, +61418 487 178
  • Carly Connors, Brunswick Valley School of Dance, +61405 398 604
  • Amanda Ewin, NAB Mullumbimby, +61425 803 236
  • Bradley Lang, Chincogan Mechanical, +61438 843 797

Accomplishments

  • Student of the Year 2022- Kingscliff Tafe
  • Gold Medal in WorldSkills competition- Kingscliff Tafe

References

Hotel Brunswick  01/05/2019

To Whom It May Concern,

My name is Kyle Douglas. I am the General Manager and Licensee for Tovepatch Pty Ltd (trading as Hotel Brunswick), situated at 2 Mullumbimbi Street, Brunswick Heads, NSW 2483. I have been asked to write an employment reference for Abbey Lang and I am happy to do so. I have Known Abbey for a period of approximately 2 years.

It is a rare person who embodies all the qualities admired in an outstanding employee. Abbey Lang is such a person.

I first became acquainted with Abbey when she commenced employment with Tovepatch Pty Ltd on 12/10/2017. Abbey is a natural when is comes to hospitality. Her outgoing, vibrant and extremely positive personality is infectious and second to none- so much so that staff and patrons express their sincere disappointment on Abbey’s rostered days off! Abbey goes above and beyond the call of duty. I have found her to be at all times, reliable, resilient, and resourceful. Her strong leadership skills, contagious enthusiasm and exceptional work ethic are accompanied by an intelligent sense of humor; encouraging those under her guidance to flourish, not fail.

Abbey is honest, loyal, considerate, forgiving, charismatic and compassionate. She leads by example and is unafraid of undertaking new endeavors. She has proven to be consistently conscientious and has never disappointed throughout her employment.

In concluding my support for Abbey Lang I declare her to be of good character. I regard Abbey as a true friend, as well as an exemplary supervisor. Employees like Abbey as irreplaceable. We have been incredibly lucky to have Abbey in our employ and she will be greatly missed. I have no hesitation in recommending Abbey for employment. If I could be of any further assistance, please do not hesitate to contact me at Hotel Brunswick during office hours or on my personal number 0421228853.

Kind regards,

Kyle Douglas

Brunswick Valley School of Dance

Carly Connors Brunswick Valley School of Dance 10 Newcastle Drive Pottsville NSW 2489

Reference for ABBEY LANG

To whom it may concern,

Abbey Lang has been assisting myself as a teaching aid for the last 3 years. Abbey has also been employed and teaching classes for Brunswick Valley School of Dance from January 2016 Until December 2016 in various dance styles to children aged 3-18 years of age. It has been my greatest pleasure to have Abbey work as part of the Brunswick Valley School of Dance staff, as she is a competent and reliable worker who loves children and has a lovely manner about her when dealing with parents and especially to the children.

Abbeys tasks and responsibilities included opening up and shutting the halls, collecting term fees, preparing lesson plans, preparing and teaching choreography, working with children of all ages and personalities.

Abbey is always on time and extremely trustworthy. She is always willing to take on new tasks and always has a positive attitude to anything thrown her way.

I would highly recommend her to any employer and I think she has a very bright future ahead of her in any field she chooses.

Kindest regards,

Carly Connors Artistic Director Brunswick Valley School of Dance 0405 398 604

Timeline

Beauty Therapist

Silhouette waxing & Tanning studio/Nouveau Therapies
08.2022 - Current

Server

High Rollers Banff- Canada
08.2020 - 10.2021

Breakfast server

Caribou Keg Steakhouse- Canada
11.2019 - 11.2020

Grade 4 Bar Supervisor

Hotel Brunswick
11.2017 - 06.2019

Bar staff

Mullumbimby RSL Club
05.2017 - 11.2017

Office assistant

Chincogan Mechanical and Repairs
05.2017 - 10.2017

Customer Advisor

National Australia Bank
02.2016 - 03.2017

Dance Teacher

Brunswick Valley School of Dance
01.2016 - 12.2016

Sales assistant

Mullumbimby News Agency
05.2012 - 01.2016

Higher Secondary Certificate -

Mullumbimby High School NSW

Diploma in Beauty Therapy -

Kingscliff Tafe

Graduate Diploma of Dermal Science -

AACDS
Abbey Lang