Abbey Latif
Strathfield,New South Wales
Summary
Ambitious Hard worker with proven track record of creating successful retail food service operations, managing staff and increasing profits. Extensive experience in hospitality, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality food standards and for building relationships with customers. I am a motivated person bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
31
31
years of professional experience
Work History
Cafe Owner
Daily Grind Pymble
01.2020 - 07.2023
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
- Enhanced customer loyalty through exceptional service and consistent product quality.
- Mentored and trained employees to improve performance and encourage professional growth.
- Boosted cafe sales with creative marketing strategies and promotional events.
- Fostered a welcoming atmosphere by maintaining a clean, organized, and visually appealing cafe environment.
Cafe Owner
Munch Deli Cafe
10.2012 - 01.2020
- Streamlined operations for efficiency through effective staff training and scheduling.
- Implemented inventory management systems to minimize waste and optimize stock levels.
- Increased customer satisfaction by implementing high-quality food and beverage offerings.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Supermarket Employee
IGA Supermarket
02.2011 - 08.2012
- Improved customer satisfaction by providing exceptional service and product knowledge.
- Assisted in maintaining store cleanliness for a more enjoyable shopping experience.
- Enhanced inventory management with accurate record-keeping and timely stock replenishment.
- Streamlined checkout process, resulting in shorter wait times for customers.
- Increased efficiency by assisting in organizing store layout and merchandise displays.
- Assisted customers with locating products, offering suggestions, and providing information on promotions or discounts.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Barista All Rounder
The Coffee Club
03.2009 - 01.2011
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Leading Hand Site Foreman
SOFC Projects Pty Ltd
03.2007 - 02.2009
- Improved project efficiency by effectively managing construction schedules, budgets, and resources.
- Ensured safety compliance on the job site through regular inspections and adherence to established protocols.
- Streamlined communication between team members and subcontractors for seamless coordination of tasks.
- Maintained accurate records of daily activities, including time sheets, material logs, and safety reports.
- Inspected completed work to verify quality standards and compliance with criteria.
- Established clear priorities and production quality standards.
Self Employed Plasterer
AM Corporate Construction Pty Ltd
01.2003 - 12.2008
- Running own small Plastering business, operating business day to day basis, small to large contracts, residential and commercial Fitouts.
- Estimating and tendering jobs, supplying, and installing all range of plaster needs
- Strategic business planning & advertising, Ordering material ensuring adequate supply, Hands on tools daily
- Enhanced building stability by applying layers of plaster to interior and exterior walls, ceilings, and partitions.
- Increased project efficiency by accurately estimating material needs and providing timely completion of plastering tasks.
- Ensured durable finishes with thorough surface preparation, including cleaning, taping, and applying base coats.
- Contributed to a safe work environment by adhering to safety protocols and maintaining clean job sites.
Apprentice Plasterer
Interline Interiors Pty Ltd
01.1996 - 12.2002
- Improved project efficiency by accurately measuring and mixing plaster materials for various jobs.
- Enhanced team productivity by assisting in the preparation of work surfaces and maintaining a clean workspace.
- Contributed to successful projects by safely erecting scaffolding and ladders for efficient plaster application.
- Ensured high-quality finishes with precise application of plaster materials on walls, ceilings, and partitions.
- Reduced material waste by properly storing and disposing of unused plaster mixtures and tools after each job.
- Maintained safety standards on job sites by following proper procedures for lifting heavy materials and using protective gear when necessary.
Supermarket Worker
Franklins Supermarket
01.1993 - 12.1995
- Streamlined inventory management by accurately stocking shelves and maintaining organized backroom storage areas.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Handled customer inquiries, addressing concerns with professionalism, empathy, and politeness.
- Ensured accurate pricing of products by regularly checking price tags against current promotions or markdowns.
- Assisted customers with locating desired items, resulting in improved shopping experiences.
- Contributed to store cleanliness and presentation by diligently sweeping, mopping, and wiping down surfaces as needed.
- Removed trash, swept, and mopped floors for professional appearance.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
CPD | Continuous Development Courses
PDC College
Sydney, NSW02.2021
White Card
TAFE NSW
Bankstown, NSW04.2018
Restaurant Licensee | TAFE Course
Ultimo, NSW
Sydney, NSW06.2008
Advanced Diploma | Construction Management
TATE NSW
Granville, NSW11.2006
Diploma | Building Studies | Granville TAFE
TAFE NSW
Granville, NSW11.2003
Certificate IV | Building Studies
TAFE NSW
Granville, NSW11.2002
OH&S Induction | Construction Work NSW TAFE
TAFE NSW
Granville, NSW06.2001
Certificate IV | Plastering
TAFE NSW
Lidcombe, NSW11.1999
First Aid Course
TAFE NSW
Lidcombe07.1999
Award Of Recognition
TAFE NSW
Lidcombe, NSW11.1997
High School Diploma -
Canterbury Boys HIgh School
Canterbury, NSW1996
Skills
- Customer service excellence
- Interpersonal communication
- Financial management
- Problem-solving abilities
- POS system operation
- Inventory management
- Barista skills
- Staff training
- Beverage preparation
- Event planning
- Menu development
- Quality control
- Team leadership
- Time management
- Food safety knowledge
- Customer retention strategies
- Employee scheduling
- Health and safety compliance
- Sales forecasting
- Supply chain management
- Social media marketing
- Marketing strategy
- Employee Training
- Business Development
- Business Administration
- Staff Management
- Business Planning
- Bookkeeping
- Strategic Decision-Making
- Operations Management
- Work Planning and Prioritization
- Task Delegation
- Team Collaboration and Leadership
- Kitchen Staff Coordination
- Money Handling
- Sales and Marketing
Timeline
Cafe Owner
Daily Grind Pymble
01.2020 - 07.2023
Cafe Owner
Munch Deli Cafe
10.2012 - 01.2020
Supermarket Employee
IGA Supermarket
02.2011 - 08.2012
Barista All Rounder
The Coffee Club
03.2009 - 01.2011
Leading Hand Site Foreman
SOFC Projects Pty Ltd
03.2007 - 02.2009
Self Employed Plasterer
AM Corporate Construction Pty Ltd
01.2003 - 12.2008
Apprentice Plasterer
Interline Interiors Pty Ltd
01.1996 - 12.2002
Supermarket Worker
Franklins Supermarket
01.1993 - 12.1995
CPD | Continuous Development Courses
PDC College
White Card
TAFE NSW
Restaurant Licensee | TAFE Course
Ultimo, NSW
Advanced Diploma | Construction Management
TATE NSW
Diploma | Building Studies | Granville TAFE
TAFE NSW
Certificate IV | Building Studies
TAFE NSW
OH&S Induction | Construction Work NSW TAFE
TAFE NSW
Certificate IV | Plastering
TAFE NSW
First Aid Course
TAFE NSW
Award Of Recognition
TAFE NSW
High School Diploma -
Canterbury Boys HIgh School
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