Abbey McCormack
Pacific Pines,Qld
Summary
I am organised and dedicated with a record of providing exceptional customer service in fast-paced environments. Offering attention to detail and strong decision-making skills to manage multiple tasks. I have a self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
Work History
Support Worker / Personal Trainer
Body4Mind Fitness
01.2021 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
Retail Assistant / Website Administrator
My Jewellery Shop
01.2018 - Current
- Prepared and processed requisitions and purchase orders for supplies and equipment.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Accepted and processed cash, check and card payments.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
Clerical Assistant
McCormack Financial Services
02.2020 - 04.2020
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Composed sensitive, confidential reports and documentation.
Guest Service Agent
Rhapsody Resort
01.2018 - 01.2019
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered hotel phones with professionalism and directed calls appropriately.
Retail Assistant
So Silver
01.2011 - 01.2018
- Accepted and processed cash, check and card payments.
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Established rapport with customers using active listening and interpersonal skills.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Collaborated with sales and marketing teams to establish accurate representation of products marketed to customers.
Education
Bachelor of Social Work -
Griffith University
2022
Certificate 3 & 4 Personal Training - undefined
National Health and Fitness Academy
2018
Tasmanian Certificate of Education - undefined
Don College
2015
Higher School Education Certificate - undefined
St Brendan-Shaw College
2013
Skills
- Approachability
- Management
- Organisation
- Written and Verbal Communication
- Leadership
- Attention to detail
Additional Information
Referees available upon request.
Timeline
Support Worker / Personal Trainer
Body4Mind Fitness
01.2021 - Current
Clerical Assistant
McCormack Financial Services
02.2020 - 04.2020
Retail Assistant / Website Administrator
My Jewellery Shop
01.2018 - Current
Guest Service Agent
Rhapsody Resort
01.2018 - 01.2019
Retail Assistant
So Silver
01.2011 - 01.2018
Bachelor of Social Work -
Griffith University
Certificate 3 & 4 Personal Training - undefined
National Health and Fitness Academy
Tasmanian Certificate of Education - undefined
Don College
Higher School Education Certificate - undefined
St Brendan-Shaw College
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