Summary
Overview
Work History
Education
Skills
References
Timeline
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Abbey McDonnell

Summary

I am a highly reliable and motivated university student currently studying a Bachelor of Social Work at Western Sydney University. I have an incredibly strong work ethic and am also a team player with an outgoing personality, great sense of humour and strong people skills.

Overview

6
6
years of professional experience

Work History

Part Time Employee

Bunnings Warehouse
09.2020 - Current
  • Worked in areas of customer service and Trade Resolution of service enquiries and issues Creating and processing online orders for delivery and collection Managing money at point of sale Stocktake, shelf packing and maintenance
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Baby sitting

Family Members
01.2018 - Current
  • Looking after young cousins both during the day and at night
  • Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
  • Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
  • Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
  • Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.

Casual Employee

McDonald's
01.2020 - 12.2020
  • Customer service; greeting customers; resolve service issues; Taking and filling food orders Cleaning the restaurant, toilets etc and setting up for the next shift.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Casual Employee

Chop Butchery
11.2019 - 01.2020
  • Pack the meat trays and orders.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

Bachelor of Social Work - Social Work

Western Sydney University
Parramatta, NSW
2028

Our Lady Of Mercy College
10.2022

Skills

  • Customer Service
  • Strong Communication skills
  • Reliable
  • Able to take direction
  • Loyal
  • Decisive
  • Engaging
  • Compassionate Care
  • Multitasking and Organization
  • Compassionate communication
  • Strong Ethics
  • Client Transportation
  • Fast Learner

References

Available upon request

Timeline

Part Time Employee

Bunnings Warehouse
09.2020 - Current

Casual Employee

McDonald's
01.2020 - 12.2020

Casual Employee

Chop Butchery
11.2019 - 01.2020

Baby sitting

Family Members
01.2018 - Current

Bachelor of Social Work - Social Work

Western Sydney University

Our Lady Of Mercy College

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Abbey McDonnell