Summary
Overview
Work History
Education
Skills
Timeline
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Abbey Moloney

Newcastle,NSW

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviours, understanding client desires, and providing customized solutions to build loyalty. Hardworking mental health care worker, driven to improve clients lives with high-quality and caring support. Excellent planning and problem-solving skills paired with methodical and thorough approach.

Overview

7
7
years of professional experience

Work History

Therapeutic Support Staff Member

Hability
11.2023 - Current
  • Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
  • Supported clients emotional well-being through empathetic listening and tailored coping strategies.
  • Improved clients daily living skills by providing guidance in areas such as personal hygiene, communication, and social interactions.
  • Established rapport with clients, fostering trustful relationships that facilitated open communication and effective therapy.
  • Maintained detailed documentation of client sessions, progress notes, and treatment plans for accurate reporting and continuity of care.

Cafe Supervisor

Nelson Bay Sailing Club
01.2023 - 11.2023
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
  • Developed strong relationships with suppliers, ensuring timely deliveries and cost-effective purchasing of cafe essentials.
  • Streamlined inventory management processes for improved accuracy and reduced waste.
  • Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
  • Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.

Body Corporate Manager

Meadows Property Group
01.2022 - 12.2022
  • Enhanced property value by implementing comprehensive maintenance plans and addressing repair needs promptly.
  • Streamlined communication processes for increased efficiency in addressing tenant concerns and inquiries.
  • Reduced delinquency rates by enforcing strict payment policies and actively pursuing overdue accounts.
  • Developed detailed budgets to effectively manage financial resources for the body corporate community.
  • Negotiated favorable contracts with vendors resulting in cost savings and improved service quality.
  • Managed compliance with local regulations, ensuring timely submission of required documentation and reports.
  • Coordinated regular meetings with stakeholders to discuss updates, address concerns, and maintain open lines of communication.

Assistant Body Corporate Manager

CSTM Strata Group
01.2021 - 12.2021
  • Maintained accurate records of property transactions, agreements, maintenance requests, and other pertinent information for easy retrieval when needed.
  • Conducted routine property inspections to ensure adherence to safety codes and identify potential risks or hazards.
  • Implemented sustainable practices to reduce environmental impact while maintaining aesthetic standards throughout common areas.
  • Coordinated regular meetings with stakeholders to discuss updates, address concerns, and maintain open lines of communication.
  • Established a positive reputation within the community through transparent communication and prompt resolution of issues.
  • Negotiated favorable contracts with vendors resulting in cost savings and improved service quality.

Real Estate Agent Assistant

Real Estate Friend
02.2020 - 11.2020
  • Prepared marketing materials to attract potential clients, resulting in increased leads and overall sales.
  • Streamlined administrative tasks, such as filing paperwork and managing correspondence, contributing to a well-organized office environment.
  • Assisted in closing deals for both buyers and sellers through diligent support and timely communication.
  • Increased property showings by efficiently scheduling appointments and coordinating with clients, agents, and brokers.
  • Developed strong relationships with clients through attentive customer service, leading to repeat business and referrals.
  • Supported the negotiation process between parties by maintaining accurate records and assisting with contract preparation.
  • Facilitated open houses, ensuring a welcoming atmosphere for potential buyers while showcasing property features effectively.

Administrative Assistant

Moonshadow TQC Cruises
02.2018 - 02.2020
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Cafe Barista

Cinnamon Beans
01.2017 - 02.2018
  • Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
  • Maintained a clean and organized workspace, ensuring high standards of hygiene and safety for both staff and customers.
  • Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
  • Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
  • Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
  • Contributed to a positive work environment by maintaining open communication and fostering teamwork among staff members.

Education

Certificate IV - Mental Health

TAFE
Maitland, NSW
12.2023

Certificate of Registration - Assistant Agent

Think Real Estate
Digital
01.2021

Skills

  • Individualized support
  • Client Advocacy
  • Professional boundaries
  • Empathy Development
  • Multicultural Competence
  • File and Record Management
  • Information Security
  • Report Writing
  • State Legislation

Timeline

Therapeutic Support Staff Member

Hability
11.2023 - Current

Cafe Supervisor

Nelson Bay Sailing Club
01.2023 - 11.2023

Body Corporate Manager

Meadows Property Group
01.2022 - 12.2022

Assistant Body Corporate Manager

CSTM Strata Group
01.2021 - 12.2021

Real Estate Agent Assistant

Real Estate Friend
02.2020 - 11.2020

Administrative Assistant

Moonshadow TQC Cruises
02.2018 - 02.2020

Cafe Barista

Cinnamon Beans
01.2017 - 02.2018

Certificate IV - Mental Health

TAFE

Certificate of Registration - Assistant Agent

Think Real Estate

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Abbey Moloney