Abbey Nixon
West End,QLD
Summary
Seeking a full-time position, I am a driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Assistant Restaurant Manager
Hello Harry
12.2022 - Current
- Delivered in-depth training to workers to promote strong team performance.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Generated repeat business through exceptional customer service and responded to customer concerns with quick, friendly and knowledgeable service.
Front of House Team Member
Hashtag Burgers & Waffles
08.2022 - 12.2022
- Established welcoming atmosphere by greeting each guest warmly.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Helped guests at tables when in need of assistance.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Utilized POS system to receive and process food and beverage orders.
Front of House Team Member
Horizon Grind Cafe
05.2021 - 07.2022
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
High School Diploma -
Centenary State High School
Jindalee, QLD11.2022
Diploma of Business -
Barrington College
09.2022
Skills
- Brand Loyalty
- Customer Assistance
- Training and Development
- Employee Recruitment
- Guest Inquiries
- Collaborative Relationships
- Service Delivery Management
- Production Standards
- High-Volume Environments
Additional Information
Luke Montiadis
Kitchen Manager, Hashtag Burgers and Waffles
0460 038 532
Abhi Sachdeva
Store Owner, Hello Harry, West End
0423 905 340
Timeline
Assistant Restaurant Manager
Hello Harry
12.2022 - Current
Front of House Team Member
Hashtag Burgers & Waffles
08.2022 - 12.2022
Front of House Team Member
Horizon Grind Cafe
05.2021 - 07.2022
High School Diploma -
Centenary State High School
Diploma of Business -
Barrington College
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