Summary
Overview
Work History
Education
Skills
Timeline
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Abbey Richards

Yeppoon,Australia

Summary

A highly organised and detail-oriented administrative professional with solid experience in medical administration, bringing exceptional communication skills and a proactive, solution-driven approach. While I do not yet have experience in the property industry, I am eager to transition into this field and am fully committed to obtaining a Queensland Real Estate Registration Certificate. I have a proven ability to work independently, manage multiple tasks efficiently, and ensure timely completion of all administrative duties. My strong time management skills, proficiency in Microsoft Office, and exceptional attention to detail allow me to thrive in dynamic environments. I am personable, outgoing, and committed to maintaining a professional and well-presented office while providing excellent service to clients, suppliers, and colleagues.



Overview

6
6
years of professional experience

Work History

Medical Receptionist

Central Queensland Radiology
07.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Communicating with patients and healthcare providers in a professional manner
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Expert use of Microsoft Word, Teams, Excel
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Barista

Zarraffas Coffee
10.2022 - 07.2023
  • Trained new team members with positive reinforcement and respectful, encouraging coaching
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista and Supervisor

Donut King
11.2021 - 10.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy
  • Assisted customers with returns, refunds and resolving transaction issues
  • Worked flexible schedule and extra shifts to meet business needs

Junior Medical Receptionist

Yeppoon Medical Centre
08.2021 - 10.2021
  • Organized paperwork such as charts and reports for office and patient needs
  • Performed various administrative tasks by filing, copying and faxing documents

Kitchen Hand

Rossco's Pizza
01.2021 - 06.2021
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff

Cashier and Kitchen Hand

Spar Supermarket
09.2018 - 04.2021
  • Greeted customers entering store and responded promptly to customer needs
  • Tallied cash drawer at beginning and end of each work shift
  • Performed cash, card and check transactions to complete customer purchases

Education

Certificate2 - Hospitality

St Ursula's College
12.2022

Certificate2 - Tourism

Central Queensland University
07.2022

Certificate1 - Hospitality

St Ursula's College
12.2020

Skills

  • Ability to Work Under Pressure
  • Fast Learner
  • Interpersonal Communication Skills
  • Time Management Skills
  • Excellent Communication Skills
  • Excellent Customer Service Skills
  • Multitasking Skills
  • Patient Care

Timeline

Medical Receptionist

Central Queensland Radiology
07.2023 - Current

Barista

Zarraffas Coffee
10.2022 - 07.2023

Barista and Supervisor

Donut King
11.2021 - 10.2022

Junior Medical Receptionist

Yeppoon Medical Centre
08.2021 - 10.2021

Kitchen Hand

Rossco's Pizza
01.2021 - 06.2021

Cashier and Kitchen Hand

Spar Supermarket
09.2018 - 04.2021

Certificate2 - Tourism

Central Queensland University

Certificate1 - Hospitality

St Ursula's College

Certificate2 - Hospitality

St Ursula's College
Abbey Richards