ABBEY RIDLEY
Executive Assistant To CEO / People & Culture Officer
Sydney,NSW
Summary
It is important to me to deliver a positive experiences for all clients and employees I come in to contact with. I have an excellent work ethic, and am an enthusiastic team member with a focus on team culture, collaboration and getting results.
I am personable and professional under pressure, and am happy to go above and beyond basic administrative tasks, and take on multiple projects at once.
Overview
4
4
years of post-secondary education
6
6
years of professional experience
Work History
People & Culture Officer
Surf Life Saving NSW
Sydney , NSW
05.2020 - Current
- Posted positions through approved recruitment channels.
- Recruited and screened qualified potential employees.
- Organised onboarding process and schedules for all new staff members.
- Managed employee exit interviews and paperwork.
- Completed interviews for potential candidates.
- Created and completed personnel action forms for all hires, terminations, title changes and terminations.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Developed Employee Recognition Program
- Arranged all recognition awards and events on a monthly basis.
Executive Assistant to CEO
Surf Life Saving NSW
Sydney, NSW
02.2018 - Current
- Provided administration support to the CEO and Senior Leadership Team (SLT).
- Diary management and event briefings for CEO.
- Drafting of communique from CEO to membership (75k).
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Prepared documents, reports and presentations for SLT and board members using advanced software proficiencies.
- Organised international and domestic travel arrangements for up to 50 staff members, including all transportation and hotel stays.
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services.
- Contributed to smooth business operations by planning and organising meetings and conferences, including conference calls.
- Streamlined operations and prioritized tasks, allowing SLT to increase productivity.
- Prepared meeting agendas and briefing papers for members of board of directors and executive team.
- Created expense reports, budgets and filing systems for Corporate Services and the People and Culture departments.
- Assistance with various projects; submission for enhanced Government Funding, Governance Review and new Constitution for the organisation.
- Ensure smooth running of the business, assistance to business units where required
- Ordering of office supplies
Store Assistant
Illie Homewares & Cafe
Sydney , NSW
10.2017 - 03.2018
- Coordinated efficient restocking of store with current merchandise and accurate signage for current promotions.
- Assisted with ordering of stock for shop and cafe.
- Managed staff roster for cafe.
- Assisted customers purchases, shipping and special order requests, and arranging pick up.
- Maintained clean and organized appearance for all restaurant areas to attract and retain customers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Business Systems / Project & Sales Operator
Civium Property Group
Canberra, ACT
02.2017 - 10.2017
- Responded to customer enquiries in a timely and professional manner
- Diary and logistical arrangements for 5+ team members
- Assisted with projects and identified opportunities for improvement
- Organised all agency events for up to 150+ people
- Processed all sales transactions including payment to employees and clients.
- Reconciled trust account on a monthly basis
- Compiled company information and related material and distributed it to candidates.
- Ordered and distributed office supplies while adhering to a fixed office budget.
Guest Service & Communications Officer - Team Leader
Hyatt Hotel Canberra
Yarralumla, ACT
10.2015 - 02.2017
- Answered a high number of calls per day by addressing customer inquiries, solving problems and providing new product information.
- Greeted customers entering the Hotel to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, completing both morning, afternoon and night shifts.
- Allocated project from General Manager to increase guest experiences.
- Assisted and delegated tasks to colleagues.
- Assisted with all VIP and Group bookings.
Education
Barista Skills Certificate - undefined
Certificate III in Tourism - OTEN - Tourism And Travel Management
01.2014 - 11.2015
High School Diploma -
01.2015 - 11.2015
ACT Real Estate Registration Certificate - undefined
Certificate IV Human Resources - Human Resources
03.2020 - 12.2020
Advanced Diploma in Executive Office Management - Business & Office Management
11.2020 - Current
Skills
Customer serviceundefined
Timeline
Executive Assistant Network - Advanced Diploma in Executive Office Management , Business & Office Management
11.2020 - Current
People & Culture Officer - Surf Life Saving NSW
05.2020 - Current
NSW TAFE - Certificate IV Human Resources , Human Resources
03.2020 - 12.2020
Executive Assistant to CEO - Surf Life Saving NSW
02.2018 - Current
Store Assistant - Illie Homewares & Cafe
10.2017 - 03.2018
Business Systems / Project & Sales Operator - Civium Property Group
02.2017 - 10.2017
Guest Service & Communications Officer - Team Leader - Hyatt Hotel Canberra
10.2015 - 02.2017
Trinity Catholic College - High School Diploma,
01.2015 - 11.2015
NSW TAFE - Certificate III in Tourism - OTEN, Tourism And Travel Management
01.2014 - 11.2015
- Barista Skills Certificate,
- ACT Real Estate Registration Certificate,
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