Abbey Skeet
Jimboomba,QLD
Summary
Sales-oriented travel expert with excellent administrative and customer service skills. Provide exceptional service and quality obtained from years of hands-on experience in the travel industry.
Overview
8
8
years of professional experience
Work History
Travel Sales Consultant
Flight Centre
01.2022 - Current
- Developed product knowledge through regular training sessions, building expertise on various destinations and suppliers.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources.
- Provided insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client's needs.
- Assisted customers in navigating complex visa requirements to ensure successful international trips without complications or delays.
- Consistently achieving KPIs and sales targets by proactively identifying opportunities to make additional recommendations based on client preferences.
Client Relations Executive
No Borders Law Group
03.2021 - 12.2021
- Maintained professional and productive relationships with clients
- Providing great customer service, served as the first point of contact between the company and new leads/existing clients, and resolving any issues
- Set up meetings with clients daily (face-to-face, online and over the phone) and answered client inquiries
- Displaying professionalism and excellent up-to-date knowledge on Australian visas, maintaining detailed client information in our CRM system as well as client documents and files
- Preparing client agreements and issuing invoices to clients
- Meeting daily, weekly, and monthly sales targets
- Actively listening to clients to understand their unique situation and through this, identifying their needs and wants
- Working with the legal teams to identify visa solutions and create pathways to permanent residency for clients, ensuring the client's requirements are always fully met.
Shift Supervisor
Max Brenner
11.2019 - 03.2021
- Handled customer service requests and resolved issues to total guest satisfaction
- Determined employees best-fit roles to increase efficiency
- Assisted the branch manager in monthly stocktake duties
- Assisted in training, customer service, product knowledge, and education, encouraging safe work practices
- Performed all POS duties, front and back of house functions, including opening and closing store procedures.
Team Member
Donut King
04.2016 - 11.2019
- Quickly learnt POS systems, store policies and procedures, and daily work processes
- Maintained high standards of customer service during high-volume, fast-paced operations
- Opening and closing procedures of the store
- Correct food safety and hygiene practices.
Education
Diploma of Travel and Tourism -
Flight Centre Travel Academy
02.2021
Queensland Certificate of Education -
Robina State High School
11.2018
Skills
- Self-motivated
- Highly experienced with all facets of client relations
- Solid understanding of billing and invoicing procedures
- Proficient in the use of MS Office applications
- Ability to quickly learn and successfully use different POS and CRM systems
- Ability to successfully manage multiple projects
- Good oral and written communications skills
- GDS systems knowledge
Timeline
Travel Sales Consultant
Flight Centre
01.2022 - Current
Client Relations Executive
No Borders Law Group
03.2021 - 12.2021
Shift Supervisor
Max Brenner
11.2019 - 03.2021
Team Member
Donut King
04.2016 - 11.2019
Diploma of Travel and Tourism -
Flight Centre Travel Academy
Queensland Certificate of Education -
Robina State High School
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