Abbey Skeet
Jimboomba,QLD
Summary
Sales-oriented travel expert with excellent administrative and customer service skills. Provide exceptional service and quality obtained from years of hands-on experience in the travel industry.
Overview
8
8
years of professional experience
Work History
Travel Sales Consultant
Flight Centre
Loganholme, QLD
01.2022 - Current
- Developed product knowledge through regular training sessions, building expertise on various destinations and suppliers.
- Maintained strong relationships with clients by delivering exceptional after-sales support and addressing concerns promptly.
- Enhanced team performance by collaborating effectively with colleagues to share knowledge and resources.
- Provided insightful destination advice based on firsthand travel experiences alongside extensive research catered specifically towards each individual client's needs.
- Assisted customers in navigating complex visa requirements to ensure successful international trips without complications or delays.
- Consistently achieving KPIs and sales targets by proactively identifying opportunities to make additional recommendations based on client preferences.
Client Relations Executive
No Borders Law Group
Milton, QLD
03.2021 - 12.2021
- Maintained professional and productive relationships with clients
- Providing great customer service, served as the first point of contact between the company and new leads/existing clients, and resolving any issues
- Set up meetings with clients daily (face-to-face, online and over the phone) and answered client inquiries
- Displaying professionalism and excellent up-to-date knowledge on Australian visas, maintaining detailed client information in our CRM system as well as client documents and files
- Preparing client agreements and issuing invoices to clients
- Meeting daily, weekly, and monthly sales targets
- Actively listening to clients to understand their unique situation and through this, identifying their needs and wants
- Working with the legal teams to identify visa solutions and create pathways to permanent residency for clients, ensuring the client's requirements are always fully met.
Shift Supervisor
Max Brenner
Loganholme, QLD
11.2019 - 03.2021
- Handled customer service requests and resolved issues to total guest satisfaction
- Determined employees best-fit roles to increase efficiency
- Assisted the branch manager in monthly stocktake duties
- Assisted in training, customer service, product knowledge, and education, encouraging safe work practices
- Performed all POS duties, front and back of house functions, including opening and closing store procedures.
Team Member
Donut King
Helensvale, Qld
04.2016 - 11.2019
- Quickly learnt POS systems, store policies and procedures, and daily work processes
- Maintained high standards of customer service during high-volume, fast-paced operations
- Opening and closing procedures of the store
- Correct food safety and hygiene practices.
Education
Diploma of Travel and Tourism -
Flight Centre Travel Academy
02.2021
Queensland Certificate of Education -
Robina State High School
11.2018
Skills
- Self-motivated
- Highly experienced with all facets of client relations
- Solid understanding of billing and invoicing procedures
- Proficient in the use of MS Office applications
- Ability to quickly learn and successfully use different POS and CRM systems
- Ability to successfully manage multiple projects
- Good oral and written communications skills
- GDS systems knowledge
Timeline
Travel Sales Consultant
Flight Centre
01.2022 - Current
Client Relations Executive
No Borders Law Group
03.2021 - 12.2021
Shift Supervisor
Max Brenner
11.2019 - 03.2021
Team Member
Donut King
04.2016 - 11.2019
Diploma of Travel and Tourism -
Flight Centre Travel Academy
Queensland Certificate of Education -
Robina State High School