Summary
Overview
Work History
Education
Skills
Certification
Personal Information
References
Timeline
Generic

Abbey Stuckey

Jamisontown,NSW

Summary

As a recent graduate, I am well versed in the use of Microsoft applications and other technology. An enthusiastic, dependable and a fast learner, possessing excellent interpersonal skills. I am always looking for a new challenge and ways in which I can further develop to expand my expertise.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Customer Service Coordinator

Device Technologies
02.2023 - Current
  • Liaising with different departments daily, including sales reps, marketing coordinators, accounts receivable and payable, RAQA, and warehouse.
  • Working with a range of divisions such as, but not limited to; Ophthalmic Diagnostic & Surgical, Speciality Surgical Solutions, Critical Care, Biomedex Infection Management Service, AHC Solutions.
  • Processing rep bootstock, STO's and other product transfers through consignment.
  • Maintaining high KPI's of high volume calls and emails.
  • Processing general customer purchase orders, 'VIP' orders, cash sales, and Specialised queue orders, ie plastics and Biomedex.
  • Investigating, and solving a range of old account disputes, often involving credit paperwork.
  • Weekly monitoring of open orders and disputes.
  • Covering Reception duties when required.

Waitress, Customer Service

Product of Italy
08.2022 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Upkeep customer satisfaction and retention with forward-thinking strategies focused on addressing customer needs.
  • Ensure server areas are clean and stocked to increase efficiency while working.
  • Issuing training and supervising training of new starters on floor duties and etiquette.

Barista, Customer Service

Gloria Jeans
02.2022 - 07.2022
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Kept product inventory stocked during times of customer congestion and high demand
  • Promoted additional items with beverages, increasing store sales.

Customer Service, Middle of House

KFC Penrith Leagues
07.2020 - 04.2022
  • Maintain high standards of customer service during high volume, fast paced operations
  • Maintain clean and well-presented facilities, updated with covid-19 requirements
  • Used cash registers and efptos machines.
  • Promoted all deals, or specials.

Customer Service, Front of House

Smoky Sues
09.2021 - 02.2022
  • Built loyal clientele through friendly interactions and consistent appreciation
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Maintain clean and well-presented facilities, up-to-date with covid-19 requirements.

Education

Responsible Service of Alcohol -

Edway Training
Online Course
05.2023

Year 12 Graduate -

Caroline Chisholm College
Glenmore Park, NSW
08.2022

Emotional Intelligence & Growth Mindset -

Academy of Entrepreneurs
Online Course
02.2022

Skills

  • SAP and Salesforce Proficient
  • Microsoft Applications Proficient
  • Detail-Oriented, Therefore Diligent
  • Strong Analytical and Problem Solving Skills
  • Proactive Self-Starter
  • Team-Oriented and Cooperative
  • Efficient At Prioritising and Multitasking
  • Responding to Difficult Customers
  • Establishing and Maintaining Customer Relationships Through Building Trust and Loyalty
  • Patient and Empathetic
  • Cultural Awareness and Sensitivity
  • Calm And Focused Under Pressure

Certification

  • Emotional Intelligence and Growth Mindset Certificate
  • Higher School Graduate Certificate
  • Responsible Service of Alcohol
  • Customer Service Coordinator of the Month

Personal Information

Date of Birth: 11/03/2005

References

Yana Leandres,                                           Gemma Clayton, 

Device Technologies - Team Leader              Product of Italy - Manager 

0456 852 879,                                             0402 121 097

YLeandres@device.com.au

Timeline

Customer Service Coordinator

Device Technologies
02.2023 - Current

Waitress, Customer Service

Product of Italy
08.2022 - Current

Barista, Customer Service

Gloria Jeans
02.2022 - 07.2022

Customer Service, Front of House

Smoky Sues
09.2021 - 02.2022

Customer Service, Middle of House

KFC Penrith Leagues
07.2020 - 04.2022

Responsible Service of Alcohol -

Edway Training

Year 12 Graduate -

Caroline Chisholm College

Emotional Intelligence & Growth Mindset -

Academy of Entrepreneurs

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