Abbey Thompson
Gold Coast,QLD
Summary
With a proven track record at Cutrite Concrete Cutting, I excel in administrative support and customer relations, enhancing office efficiency and client satisfaction. Skilled in document preparation and file management, I've significantly improved record-keeping accuracy. My ability to foster team collaboration and deliver under pressure underscores my commitment to excellence and positive workplace dynamics.
Overview
3
3
years of professional experience
Work History
Administration Officer
Cutrite Concrete Cutting
01.2024 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Answered incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Wait Staff Member
Intercontinental Hotels Group
01.2023 - 11.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
Administration Officer
Cutrite Concrete Cutting
03.2022 - 10.2022
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Assisted in a family business doing basic administration.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
No Degree - Normal Schooling
Helensvale State High School
Gold Coast, QLD11-2025
Skills
- Administrative support
- Customer relations
- Documentation and control
- Office administration
- Customer service
- Travel arrangements
- Job costing
- Account reconciliation
- Document preparation
- Workflow planning
- File management
Timeline
Administration Officer
Cutrite Concrete Cutting
01.2024 - Current
Wait Staff Member
Intercontinental Hotels Group
01.2023 - 11.2023
Administration Officer
Cutrite Concrete Cutting
03.2022 - 10.2022
No Degree - Normal Schooling
Helensvale State High School
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