Abbey Turbett
Bunbury,WA
Summary
Dynamic and results-driven professional with extensive experience at Coles as an Online Personal Shopper. Expert in order management and customer service, consistently enhancing client satisfaction through effective communication and problem-solving. Proven ability to coordinate inventory and mentor team members, ensuring seamless operations and exceptional shopping experiences.
Versatile team member ready to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success, eager to learn more about skills and to advance professionally. Holds quality and teamwork in high esteem.
Overview
3
3
years of professional experience
Work History
Online Personal Shopper
Coles
Bunbury, WA
03.2024 - 07.2025
- Assisted customers in selecting grocery items based on preferences and dietary needs.
- Managed online orders using Coles' digital shopping platform efficiently.
- Communicated with customers to clarify product availability and substitutions.
- Coordinated with store staff to ensure timely order fulfillment and accuracy.
- Resolved customer inquiries and issues promptly via online channels.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Processed refunds, returns and exchanges efficiently.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Customer service
Woolworths
Eaton , WA
10.2022 - 01.2024
- Identified and resolved customer service issues.
- Drove client retention by delivering exceptional customer service.
- Developed strategies for improving customer service experience.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coached front office division on customer service standards.
- Greeted patients and provided friendly customer service.
- Assisted customers with product inquiries and provided recommendations for purchases.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth operations during peak hours.
Skills
- Order management
- Product recommendations
- Online customer interaction
- Inventory coordination
- Refund processing
- Team collaboration
- Retail operations
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Customer service expertise
- Customer service
- Training and mentoring
References
References available upon request.
Timeline
Online Personal Shopper
Coles
03.2024 - 07.2025
Customer service
Woolworths
10.2022 - 01.2024