Abbey Walker

At Four Pillars, we have an ‘everybody chips in’ attitude. We are cross-trained in all roles involved, from both the retail and service-based positions.

Responsibilities and Achievements:

• Delivered exceptional customer service across bartender, host, barback, and kitchen roles
• Prepared and served food while following RSA and food safety procedures
• Learned and promoted new and seasonal products, menus, and brand offerings
• Supported product launches and assisted event teams to ensure smooth execution
• Handled cash and processed payments accurately
• Managed reservations through the booking system, ensuring accurate scheduling and efficient table allocation
• Acted as the first point of contact for guests, providing a warm welcome and professional service
• Handled enquiries, cancellations, and special requests with attention to detail and customer care
• Recognised for versatility, adaptability, and consistently delivering high-quality service

• Performed professionally across multiple venues, engaging and entertaining diverse audiences
• Planned and coordinated performances, including rehearsals, costumes, and props
• Managed interstate travel logistics 1–2 times per month independently
• Handled bookings, contracts, and client communications as a self-employed contractor
• Adapted performances to different audiences and venues, demonstrating flexibility and problem-solving
• Developed strong time management, organisation, and interpersonal skills

• Managed client bookings, confirmations, and daily correspondence via phone and email
• Processed payments in-store/over the phone, handled invoicing, and completed accurate EOD reconciliations
• Supported the owner with diary management, scheduling, and personal errands
• Assisted with marketing follow-ups and maintained smooth front desk operations
• Planned and delivered the clinic’s end-of-year staff party, boosting morale and team culture

• Directed on-shift operations, ensuring staff coordination and smooth service delivery
• Designed wine menu and full bar catalogue, providing staff with detailed product knowledge
• Managed rostering, staff leave, and payroll submissions
• Participated in operational meetings, tastings, and assessments to improve venue performance
• Evaluated staff and venue strengths and weaknesses, providing actionable recommendations
• Recognised for leadership, organisational skills, and ability to maintain high operational standards

The Keel and The Daintree are two different styled cocktail bars held on different levels within one major venue space. Our venue started with The Keel then alongside the bar manager, we opened The Daintree late June.

Duties include:

• Opened and closed the venue, ensuring smooth daily operations and compliance with procedures
• Managed stock takes, inventory, and ordering to maintain accurate supply levels
• Handled bookings and coordinated service flow during shifts
• Produced EON reports to track financial and operational metrics
• Demonstrated advanced bartending skills, including classic cocktails, rum expertise, Australian native-inspired cocktails, infusions, batching, and prep
• Created personal cocktail recipes featured on the venue’s menu

• Delivered high-quality service across fine dining, events, and bar operations, including POS operation, cash handling, and sectioned table service
• Developed bartending skills with experience in classic cocktails, bar preparation, and product knowledge through sommelier-led wine training and Lyre’s non-alcoholic spirit expertise
• Independently hosted and served private events, ensuring smooth service and positive guest experiences
• Supported promotional activations, including managing a pop-up bar for three weeks under the Food & Beverage Director’s guidance

• Skilled in section waiting, ensuring smooth and efficient service for multiple tables while maintaining a high level of attentiveness.
• Strong menu and product knowledge, including wine and beverage pairing, to confidently guide guest choices.
• Dedicated to delivering polished, personalised service that enhances the overall dining experience.
• Experienced in maintaining restaurant presentation and care, from table settings to floor management standards.
• Proficient in handling reservations, coordinating with the kitchen and bar, and supporting team members to uphold service flow.
• Calm and professional under pressure, with the ability to anticipate guest needs and exceed expectations.

• Manage daily bar operations with a focus on friendly, efficient service.
• Prepare and serve cocktails, mocktails, wines, beers and soft drinks.
• Maintain strong product and menu knowledge to assist guest choices.
• Train and support bar staff to deliver consistent service standards.
• Oversee stock control, ordering and bar presentation.
• Ensure health, safety and hygiene standards are always met.
• Collaborate with floor and kitchen teams to create a seamless guest experience.

• Coordinated and managed appointment diaries to ensure smooth daily operations
• Processed client payments and deposits with accuracy and professionalism
• Delivered high-level customer service, building positive client relationships
• Provided front-of-house support in a fast-paced environment
• Maintained workplace presentation and organisation to company standards

• Coordinated and managed appointment diaries to ensure smooth daily operations
• Processed client payments and deposits with accuracy and professionalism
• Delivered high-level customer service, building positive client relationships
• Provided front-of-house support in a fast-paced environment
• Maintained workplace presentation and organisation to company standards

• Processed customer payments and operated point-of-sale systems with accuracy
• Welcomed and seated guests, providing a professional and positive first impression
• Prepared and served beverages with attention to quality and presentation
• Carried out opening and closing procedures to ensure smooth daily operations
• Delivered prompt and efficient table service, maintaining a high standard of customer care

• Operated cash register and managed money handling with accuracy and efficiency.
• Prepared and served food and beverages in line with food safety and hygiene standards.
• Assisted with stock rotation, restocking shelves and maintaining product displays.
• Carried out daily store cleaning and upkeep to ensure a welcoming environment.
• Supported opening and closing procedures, including cash reconciliation and store setup/pack-down.
• Delivered friendly, attentive customer service, ensuring a positive experience for every guest.

• Greeted and seated guests, providing a warm and welcoming first impression.
• Assisted senior waitstaff with taking orders, delivering meals and clearing tables.
• Maintained menu knowledge to answer basic guest questions and support recommendations.
• Ensured tables and dining areas were clean, tidy and properly set before and during service.
• Supported restocking of service areas and preparation of condiments, cutlery and glassware.
• Provided attentive customer service, ensuring families and guests enjoyed a positive dining experience.

• Providing professional and friendly customer service to a wide range of clients
• Handling cash and EFTPOS transactions accurately, including balancing registers
• Preparing and presenting food and beverages to company standards
• Opening and closing the store, including key-holder responsibilities and end-of-day reporting
• Maintaining a clean, safe, and welcoming environment for customers and staff