Abbey Wallis
Noosa,QLD
Summary
Originally from Noosa, QLD, I highly uphold myself with my enthusiastic and helpful customer service, and consider myself a people person, and a well-rounded candidate with a passion for providing exceptional customer service. Possesses strong organizational and time management skills, and a thorough understanding of all food and beverage menus, and a passionate and extensive bar knowledge. Able to work efficiently in fast-paced environments and handle multiple tasks simultaneously. I am a confident and bubbly person who loves to interact with customers to ensure a fun and positive experience. Additionally, I am a clean and tidy individual that takes pride in cleanliness by presenting optimal organizational skills and a neat workspace, and I work well under pressure. I believe I would be able to portray these traits whilst working for you.
Overview
5
5
years of professional experience
1
1
Certification
Work History
BARTENDER/SERVER
ZACHARY’S GORMET PIZZA & BAR
03.2023 - Current
- My regular duties at Zacharys's:
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
JUNIOR SALES ASSISTANT
CHOICE DISCOUNT VARIETY
03.2020 - 03.2023
- My regular duties at Choice:
- Collaborated with team members to drive sales initiatives and achieve monthly goals.
- Adhered to company policies and procedures while completing daily tasks and responsibilities.
- Processed transactions efficiently, ensuring accurate pricing and inventory management.
- Provided exceptional customer service by promptly resolving issues and complaints.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Contributed to team objectives in fast-paced environment.
SERVER
DWOK
07.2019 - 11.2019
- My regular duties at DWOK:
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
High School Diploma -
SUNSHINE BEACH STATE HIGH SCHOOL
Sunshine Beach, QLD11.2023
Skills
- Customer service expertise
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Outgoing Personality
- Responsible Alcohol Service
- Payment Processing
- Professional Appearance
- Beverage Preparation
- Food Running
- Creative Mixology
- Fast Learner
Certification
- QLD Responsible Service of Alcohol (RSA)
- VIC Responsible Service of Alcohol (RSA)
- Certificate III in Visual Arts
Timeline
BARTENDER/SERVER
ZACHARY’S GORMET PIZZA & BAR
03.2023 - Current
JUNIOR SALES ASSISTANT
CHOICE DISCOUNT VARIETY
03.2020 - 03.2023
SERVER
DWOK
07.2019 - 11.2019
High School Diploma -
SUNSHINE BEACH STATE HIGH SCHOOL
- QLD Responsible Service of Alcohol (RSA)
- VIC Responsible Service of Alcohol (RSA)
- Certificate III in Visual Arts
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