Abbey Wilkins
Port Lincoln,Australia
Summary
I have three years of experience working with South Australia Police, providing professional customer service and administrative support in a busy and often high-pressure environment. My role has developed my ability to communicate effectively with a wide range of people, manage competing priorities and remain calm when dealing with challenging situations. I am reliable, adaptable and work well as part of a team, while also being confident working independently and using initiative to solve problems.
I am currently completing the mentorship program with SS1C Marc Hutchins, recently introduced to the Eyre and Western Region.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Client Services Officer
South Australia Police
Port Lincoln, Australia
10.2023 - Current
- Assisting the public over the phone
- Assisting the public in the station
- Coordinated with sworn members to respond to public enquiries.
- Provided support to sworn members during operations
- Daily email communication throughout SAPOL and other state police.
- Took reports on crime and non-crime incidents, providing essential intel for investigations.
- Creating SACAD events for patrols to attend
- Managing members of the public bail sign-in, signing them in, identifying breaches.
- Creating bail sign-in cards
- Documented and submitted DCP intake reports for review
- Transcribing Record of interviews, body worn video and 000 calls.
- Downloading breathalyser data.
- Managed property bookings, including intake and return, to maintain organized records and facilitate operational needs.
- Processing forms and payments for firearms branch, National police clearance, freedom of information, impoundment, defects.
- Management of Blue light bank account updating spreadsheet each month.
- I-Engage training for a CSO (up to date).
- Travel when necessary to outstations or relief in main stations.
- Volunteer supervision for blue light discos.
- Taking monthly TCG minutes, creating and distributing the minutes.
- Stocking cell kitchen for prisoners
- Executed cleaning tasks in work areas to ensure cleanliness and order
- General upkeep and maintenance of spreadsheets.
- Sending broken equipment away, and organising calibration for equipment
- Booking SAPOL vehicles for services, tyres, collision repair.
- Organising First Aid kits to be refilled 6 monthly
- Liaising with special units with information or for enquiries.
- Managed daily shift close-off and weekly banking processes for SAPOL finances, ensuring accuracy and compliance.
Dental Nurse
Maven Dental
Port Lincoln, Australia
12.2022 - 10.2023
- Conducted patient examinations to assess dental health.
- Fillings, Hygiene, Charting, Crowns, Veneers, Ceramic bridging, Composite buildups, Metal banding, Metal spacers for children, Post and core restorations, Implant placements, Root canal treatment, Dentures, Standard extractions, Surgical extractions, Sleep apnea devices, Occlusal splint, Orthodontic spacers and retainers, Invisalign, Taking X-rays, Pouring models
- Preparing treatment trays
- creating various mouth guards and whitening trays.
- Management of Sterilizing all instruments.
- Managed incoming phone calls, providing timely responses to patient inquiries.
- Scheduled patient appointments, enhancing clinic workflow and patient experience.
- Completed end-of-day banking procedures, ensuring financial accuracy and accountability.
- Processed patient referrals to specialized dental professionals.
- Handled patient record transfers to maintain accurate medical histories.
- Handled customer payment transactions to ensure accurate billing.
- Reviewed and responded to emails to maintain effective communication.
Dental Nurse
Maven Dental
Clare, Australia
06.2021 - 11.2022
- Assisted dentists during procedures to ensure patient comfort and care.
- Sterilized instruments and maintained a clean, organized clinical environment.
- Managed patient records and updated treatment plans in the dental software system.
- Executed consistent procedures across dental clinics, ensuring adherence to industry standards.
- Performed consistent daily tasks across multiple dental clinics, maintaining uniform procedures and standards.
Dental Nurse
Park Terrace Dental
Port Lincoln, Australia
06.2020 - 06.2021
- Assisted dentists during procedures to ensure patient comfort and care.
- Sterilized instruments and maintained a clean, organized clinical environment.
- Managed patient records and updated treatment plans in the dental software system.
- Executed consistent procedures across dental clinics, ensuring adherence to industry standards.
- Performed consistent daily tasks across multiple dental clinics, maintaining uniform procedures and standards.
Dental Nurse
Maven Dental
Port Lincoln, Australia
06.2019 - 02.2020
- Assisted dentists during procedures to ensure patient comfort and care.
- Sterilized instruments and maintained a clean, organized clinical environment.
- Managed patient records and updated treatment plans in the dental software system.
- Executed consistent procedures across dental clinics, ensuring adherence to industry standards.
- Performed consistent daily tasks across multiple dental clinics, maintaining uniform procedures and standards.
Administrator
Lincoln Medical Centre
, Australia
01.2018 - 01.2019
- Executed data entry tasks to update patient records
- Managed faxing and emailing of important documents to facilitate communication and documentation
- Executed scanning tasks to ensure efficient file organization
- Organized and filed documents in designated folders
- Answering phones
- End of month accounts
- Prioritising doctors' requests
- Completed banking tasks to maintain accurate financial records and support accounting processes
- Conducted thorough cleaning of doctors' examination rooms
- Sweeping/cleaning windows
Customer Service Cashier
Lincoln Fresh Fruit and Veg
, Australia
01.2018 - 12.2018
- Processed transactions accurately using point-of-sale system.
- Handled cash, credit, and debit transactions securely and responsibly.
- Ensured clean and organized checkout area to enhance customer experience.
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of the shop environment consistently.
- Performed regular maintenance tasks such as cleaning shelves, restocking items.
- Stocked shelves with fresh produce and rotated items for optimal freshness.
- Opening and closing duties.
- Packing fruit and vegetable bundles for sale.
Customer Service Cashier
McDonalds
Port Lincoln, Australia
01.2016 - 12.2017
- Delivered friendly customer service at front counter and drive-through.
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Operated cash registers for payment processing of goods.
- Maintained cleanliness of checkout area by mopping and emptying trash.
- Complied with health and safety regulations during all tasks.
- Supported co-workers to enhance overall store operations and service quality.
- Prepared and served coffee and espresso drinks, contributing to a positive customer experience.
Hairworks hair and beauty
, Australia
01.2015 - 12.2016
- Sweeping floors
- Answering phones
- Hospitality (making tea and coffee)
- Mixing toners
- Banking run
Education
Certificate - Cert IV Dental Nursing And Radiography
Foundation Education
Online05-2023
Reception – Year 5 -
Tumby Bay Area School
Tumby Bay, SAYear 6 – Year 10 -
Navigator College
Port Lincoln, SAYear 11 – Year 12 -
Port Lincoln High School
Port Lincoln, SASkills
- Customer service and communication
- Records and information management
- Administrative support
- Financial and general reporting
- Facility and front counter coordination
- Problem solving and using initiative
- Time management and prioritising workloads
- Strong attention to detail
- Teamwork and collaboration
- De-escalation and dealing with challenging situations
- Empathy and understanding
- Professionalism and confidentiality
- Working effectively in a high-pressure environment
- Clear written and verbal communication
Certification
- Certificate IV qualified in Dental Assisting and Radiography.
- EPA, License to operate radiation apparatus, 33542.
- Admin drivers training, permitted to drive all SAPOL vehicles.
Sporting Achievements
- 2012, Best and Fairest Eyre United Netball Club
- 2013, Runner Up Best and Fairest Imperial Netball Club
- 2013, MVP for Tasman’s Basketball Club
- 2014, Runner up MVP for Tasman’s Basketball Club
- 2014, Supreme Champion horse rider of Yallunda Flat show
- 2014, Reserve champion horse rider of Cummins Show
- 2016, Runner up Best and Fairest Eyre United Netball Club
- 2017, Runner up Best and Fairest A3res association player
- 2017, Runner up Best and Fairest Imperials netball club A3res
- 2018, Association Rep country champs u17
- 2018, Champion overall rider port Lincoln interschool gymkhana
- 2019, Reserve champion show hunter hack Port Lincoln show
- 2019, Champion overall rider Port Lincoln interschool Gymkhana
- 2024, Coaches Trophy Saints Netball club
Personal Information
Date of Birth: 09/08/01
Volunteer Experience
- Canteen and umpiring duties, netball.
- Saint Vincent De Paul
- Built a house in Cambodia for a less fortunate family, 12/01/18
- Volunteered on a station near Coober Pedy (Ingomar Station), 09/01/23, 2 weeks, Assisting a 4YO and a 6YO with their school of the air
- Netball coach for Under 15 Division 2 (Current)
Hobbies and Interests
- Horse riding
- Catching up with friends
- Netball
- Running
- Walking
- Travelling
Schooling
- Tumby Bay Area School, Reception – Year 5
- Navigator College, Year 6 – Year 10
- Port Lincoln High School, Year 11 – Year 12
Attributes
- Happy
- Friendly
- Honest
- Reliable
- Hard worker
- Team worker
- Confident
- Bubbly
- Funny
- Strive for success
References
- Kiah Wicks (character reference/ family friend, 7 news weather reporter Tasmania, and registered civil celebrant)
0428 208 505
- Rajveer Dhaliwal (Doctor and past boss Lincoln Medical Centre)
0427 126 829
- Sergeant Dianne Baker-Tagg (Work Colleague)
0439 821 199
- SS1C Marc Hutchins (Work colleague/Work Mentor)
0423 360 545
- Chris Sellick (ASO6 admin manager)
0410 470 312
Timeline
Client Services Officer
South Australia Police
10.2023 - Current
Dental Nurse
Maven Dental
12.2022 - 10.2023
Dental Nurse
Maven Dental
06.2021 - 11.2022
Dental Nurse
Park Terrace Dental
06.2020 - 06.2021
Dental Nurse
Maven Dental
06.2019 - 02.2020
Administrator
Lincoln Medical Centre
01.2018 - 01.2019
Customer Service Cashier
Lincoln Fresh Fruit and Veg
01.2018 - 12.2018
Customer Service Cashier
McDonalds
01.2016 - 12.2017
Hairworks hair and beauty
01.2015 - 12.2016
Certificate - Cert IV Dental Nursing And Radiography
Foundation Education
Reception – Year 5 -
Tumby Bay Area School
Year 6 – Year 10 -
Navigator College
Year 11 – Year 12 -
Port Lincoln High School