Abbey Wilson
Cairns City ,Australia
Summary
Dynamic professional with a proven track record in customer service and backroom organization, demonstrated during my tenure at Puma. Excelled in teamwork and collaboration, consistently meeting sales targets through exceptional problem-solving skills. Leveraged friendly and outgoing nature to enhance customer experiences, contributing to a loyal clientele and a positive work environment.
Overview
5
5
years of professional experience
Work History
Dairy Farm Hand
Independent Dairy Farmer
Matamata, New Zealand
06.2024 - 11.2024
- Performed daily farm tasks, including feeding, watering, and cleaning barns and stalls to ensure a clean and healthy environment for livestock.
- Handled calves and ensured proper care in line with safety protocols to promote their growth and well-being.
- Assisted with milking cows, including preparing and maintaining milking equipment for efficient and hygienic operations.
- Monitored herd health by observing for signs of illness or injury, reporting issues to the farm owner and adhering to safety and milk quality standards.
Retail Sales Associate
Puma
Melbourne, Victoria
10.2022 - 02.2024
- Delivered outstanding customer service, building strong rapport with customers and consistently receiving high praise for attentiveness and personalized care.
- Leveraged exceptional customer relationships to drive sales, contributing to consistently meeting and exceeding sales targets.
- Managed cash register transactions, including sales, returns, and exchanges, ensuring accuracy during opening and closing shifts.
- Assisted with visual merchandising, creating attractive product displays to engage customers and boost store traffic.
- Restocked shelves, maintained store cleanliness, and ensured an organized and inviting shopping environment.
- Supported inventory management by receiving, scanning, pricing, and organizing stock in the stockroom.
- Played a key role in stocktake, performing inventory checks and efficiently moving large volumes of stock.
- Led small teams as a Section Leader, delegating tasks, managing break times, and ensuring smooth store operations.
- Trained new staff on cash register operations, stock procedures, and customer service standards.
Seasonal Corporate Hostess for Formula One
Spark event
Melbourne, Victoria
02.2024 - 03.2024
- Warmly greeted guests upon arrival and escorted them to their designated areas, ensuring a positive first impression.
- Monitored guest satisfaction through walk-throughs, addressing any concerns and ensuring a smooth guest experience throughout their visit.
- Assisted with special accommodations, ensuring all guests felt welcomed and attended to, while contributing to a seamless event environment.
Retail Floor Assistant
Williams Shoe Store
Cairns, Queensland
11.2021 - 02.2022
- Independently managed the store floor, assisting customers with product selection, answering questions, and ensuring a welcoming environment.
- Operated the POS system, processed payments, and maintained accurate transaction records.
- Stocked shelves and maintained a clean, organized shoe display to enhance product accessibility and visual appeal.
- Promoted store promotions and discounts, driving sales opportunities and providing personalized recommendations based on customer needs.
Volunteer Animal Member
Young animal protection society (YAPS)
Cairns , Queensland
01.2020 - 02.2021
- Carried out task like kennel maintenance along with cleaning, rearranging and reorganizing supplies
- Aided in basic meal prep for animal at the center and distributed meals
- Assisted with administering medications to animals under supervision.
Education
High School Diploma -
Trinity Bay State High School
11-2021
Certificate - Cert lll in Information Media And Technologies
TAFE Queensland
QLD09-2021
Skills
- Friendly and outgoing
- Money handling
- Problem-solving
- Time management skills
- Teamwork and collaboration
- Customer service
- Calving assistance
- Backroom organization
- Milking proficiency
Timeline
Dairy Farm Hand
Independent Dairy Farmer
06.2024 - 11.2024
Seasonal Corporate Hostess for Formula One
Spark event
02.2024 - 03.2024
Retail Sales Associate
Puma
10.2022 - 02.2024
Retail Floor Assistant
Williams Shoe Store
11.2021 - 02.2022
Volunteer Animal Member
Young animal protection society (YAPS)
01.2020 - 02.2021
High School Diploma -
Trinity Bay State High School
Certificate - Cert lll in Information Media And Technologies
TAFE Queensland
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