Summary
Overview
Work History
Skills
Certification
Timeline
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Abbey Wyatt

Operations Manager & Credit Analyst

Summary

Results-driven professional with a strong background in mortgage broking, credit assessment, and financial analysis. Passionate about helping clients secure the best loan solutions by leveraging expertise in lender policies, serviceability calculations, and compliance. Adept at problem-solving, process optimisation, and fostering strong relationships with both clients and lenders. Highly motivated to continuously enhance industry knowledge and contribute to a high-performing team.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Manager & Credit Analyst

Loan Market
11.2023 - Current
  • Oversee daily business operations, ensuring efficiency and workflow optimisation.
  • Analyse lender policies to determine the most suitable loan options for clients.
  • Assess credit applications, financial data, and serviceability requirements.
  • Utilise lender serviceability calculators to evaluate borrowing capacity.
  • Prepare and submit accurate lender comparisons, valuations, and pricing requests.
  • Liaise with lenders to resolve application issues to ensure approval.
  • Provide high-level client service, addressing inquiries and structuring options
  • Identify and implement process improvements to enhance business performance.

Senior Waitperson

The Press Shop
07.2021 - 07.2023
  • Enhanced customer satisfaction by providing attentive and friendly service during their dining experience.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in minimal wait times for customers.
  • Participated in staff training sessions focused on improving teamwork and communication skills among employees from various departments within the restaurant.
  • Supported overall restaurant efficiency by assisting other staff members when needed, fostering a positive work environment.

Sales Manager

Carpet Court
05.2020 - 11.2021
  • Greeted customers as they entered the shop, providing excellent customer service.
  • Assisted customers in selecting flooring options and explained product features.
  • Booked appointments and managed scheduling to prevent conflicts.
  • Organised the diary to ensure all jobs were completed on time without overlapping.

Client Services Manager

McGrath Estate Agents
09.2019 - 05.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained regular communication with clients to keep them informed.
  • Coordinated with internal teams to ensure smooth transactions.

Skills

  • Loan Structuring & Credit Analysis
  • Lender Policy & Compliance
  • Serviceability Assessment
  • Income & Funds-to-Complete Calculations
  • Loan Processing & Submission Accuracy
  • Client & Lender Communication
  • Financial Data Analysis
  • CRM & Lending Software
  • Microsoft Office Suite
  • Process Improvement & Workflow Optimisation

Certification

  • Certificate IV in Finance and Mortgage Broking
  • Diploma of Business
  • Certificate IV in Property Services (Real Estate)

Timeline

Operations Manager & Credit Analyst

Loan Market
11.2023 - Current

Senior Waitperson

The Press Shop
07.2021 - 07.2023

Sales Manager

Carpet Court
05.2020 - 11.2021

Client Services Manager

McGrath Estate Agents
09.2019 - 05.2020

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Abbey Wyatt