ABBI DONGRE
Melbourne,Victoria
Summary
Dedicated and detail-oriented professional seeking a Customer Service Professional position that leverages excellent communication, problem-solving, and computer literacy skills to provide exceptional customer service. Known for a positive "can do" attitude and a commitment to going the extra mile to exceed customer expectations. Professional Summary: Strong written and verbal communication skills with an emphasis on attention to detail. Demonstrated reliability, personal integrity, and trustworthiness. Proficient in problem-solving with a clear and logical approach. Quick learner with a solid understanding of computer literacy. Customer-centric mindset, always prioritizing the customer's best interest. Friendly, empathetic, and patient in all interactions. Equipped with a home office setup featuring fast internet and ergonomic workspace. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
Certification
Work History
Customer Service Specialist
Absolute Care and Health
- Successful track record of meeting and exceeding daily activity expectations in outbound sales
- Demonstrated ability to generate revenue and consistently achieve monthly sales quotas
- Strong expertise in managing Salesforce and productivity tools to efficiently track and nurture leads
- Proactive in prospecting, building, and managing referral pipelines through strategic approaches
- Skilled in resolving escalated sales-related customer service issues
- Adaptable and capable of working with routine tasks while maintaining focus on productivity metrics.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees
- Resolved concerns with products or services to help with retention and drive sales
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Responded to customer requests for products, services, and company information
- Utilized customer service software to manage interactions and track customer satisfaction
- Processed customer service orders promptly to increase customer satisfaction
Education
Bachelor of Information Technology - CS
La Trobe University
Melbourne, VIC03.2021
High School Diploma -
Diploma of Information Technology in CS
La Trobe University 02.2018
Skills
- Communication:
- Exceptional written and verbal communication skills
- Problem-Solving: Proficient in clear and logical problem-solving
- Computer Literacy: Strong understanding of computer systems; quick to learn new programs
- Customer Focus: Dedicated to delivering excellent customer service
- Empathy: Friendly, empathetic, and patient nature
- Integrity: sense of personal integrity and trustworthiness
- Technical Knowledge: Familiarity with printing and photography concepts
- Software Proficiency: Familiarity with Salesforce and Livechat (Zendesk)
- Skills:
- Outbound Sales Calls: Consistently meet and exceed daily activity expectations
- Revenue Generation: Successfully obtain monthly sales quotas through various campaigns
- Salesforce Management: Efficiently manage opportunities, follow-ups, pipelines, and updates
- Prospecting: Build and manage referral pipelines using strategic approaches
- Conflict Resolution: Resolve escalated sales-related customer service issues
- Productivity Tools: Proficient in utilizing tools to enhance efficiency and productivity
- Customer Acquisition: Focus on customer acquisition, upgrades, upselling, and retention
- Customer Service Management Camsoda
- Customer-focused and detail-oriented professional seeking position with expertise in handling inbound calls Proficient in assessing customer needs, offering solutions, and effectively multitasking to meet and exceed service level agreements Skilled in negotiation, order placement, lead management, and maintaining customer relationships
- Proven ability to assess and address customer entertainment and communication needs
- Adept at multitasking between account management, providing solutions, and utilizing ordering systems
- Effective negotiator with expertise in promoting Cincinnati Bell's products and services
- Proficient in internal ordering systems and Salesforcecom for lead management
- Strong relationship builder, dedicated to maintaining and nurturing customer connections
- Committed to meeting deadlines and delivering services in alignment with service level agreements
- Customer Needs Assessment:
- Proficient in identifying and addressing customer entertainment and communication needs
- Data Evaluation
- Customer Relationship Management
- Cash Register Operations
- Special Requests
- Customer Relations
- Senior Leadership Support
- Good Communication Skills
- Customer Service and Assistance
- Effective Written and Verbal Communication
- Customer Order Management
- Complaint Reviews
- Invoice Preparation and Processing
- Customer Retention Strategies
- Call Volume and Quality Metrics
- Customer Data Confidentiality
- Billing Adjustments and Refunds
- Administrative and Office Support
- Credits Understanding
- POS Systems and Ordering Platforms
- Sales Report Generation
- Order and Refund Processing
- Process Transactions
- First-Tier Technical Support
- Membership Inquiries and Renewals
- Team Meetings
- Livechat Messaging
- Quality Deliverables
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Additional Information
- : Efficiently handle account management, customer feedback, solutions, and orders through multiple systems. Negotiation: Skill full in negotiating products and services using promotional offers. Order Placement: Place orders for new service and changes to existing service through internal systems. Lead Management: Maintain, track, change, and input leads using Salesforce.com. Relationship Building: Develop and maintain strong customer relationships, including follow-ups. Sales Framework: Adhere to the Rules of Engagement and refer complex opportunities when necessary. Deadline Management: Meet deadlines and deliver services according to service level agreements.
Certification
- ACE - Adobe Certified Expert, Photoshop
- MCAS - Microsoft Certified Application Specialist
- Sales Essentials Certificate
- Sales Manager Certificate
Languages
English
Elementary
Spanish
Elementary
Portuguese
Elementary
Japanese
Elementary
Timeline
Customer Service Specialist
Absolute Care and Health
Bachelor of Information Technology - CS
La Trobe University
High School Diploma -
Diploma of Information Technology in CS
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