Abbi-Lee Mcbroom
Perth,WA
Summary
Dynamic and customer-focused professional with extensive experience at Southern Power Gym, excelling in front desk operations and team collaboration. Proven ability to enhance member experiences through effective communication and problem resolution. Skilled in cash handling and data entry, ensuring smooth operations and high satisfaction levels.
Overview
3
3
years of professional experience
Work History
Receptionist
Southern Power Gym
Kelmscott , WA
2025.01 - Current
- Greeted and assisted members upon arrival at Southern Power Gym.
- Managed phone calls and inquiries from potential and existing clients.
- Scheduled appointments for personal training and fitness classes efficiently.
- Maintained cleanliness and organization of front desk area at all times.
- Processed memberships and payments using gym management software.
- Provided information about gym services, programs, and promotions to clients.
- Collaborated with team members to enhance overall member experience daily.
- Handled customer complaints professionally, ensuring prompt resolution of issues.
- Scheduled and confirmed appointments.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
Cafe Worker
Hidden Speciality Coffee
Kelmscott , WA
2024.09 - 2026.01
- Prepared and served a variety of beverages and food items to customers.
- Maintained cleanliness and organization of the cafe environment throughout shifts.
- Operated cash register, processed transactions, and handled customer payments efficiently.
- Engaged with customers to provide recommendations and enhance their experience.
- Stocked supplies and inventory levels to ensure product availability for service.
- Prepared food orders, such as sandwiches, salads, and beverages.
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Performed opening, closing duties such as setting up, breaking down stations prior to, after shift hours.
Sandwich Maker
Subway
Kelmscott , WA
2023.07 - 2024.08
- Prepared fresh sandwiches to customer specifications using high-quality ingredients.
- Maintained cleanliness and organization of workstations and food preparation areas.
- Assisted customers with menu selections and provided recommendations for customization.
- Operated cash register and processed customer transactions accurately and efficiently.
- Followed food safety guidelines to ensure compliance with health regulations.
- Stocked supplies and ingredients to ensure availability during peak hours.
- Collaborated with team members to enhance service speed and quality during busy periods.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
Education
High School Diploma -
Balcatta Senior High School
Balcatta, WACert 2 in Community Services - Working With Children
Fremantle Group Training
Hamilton Hill, WASkills
- Customer service
- Team collaboration
- Cash handling
- Food safety compliance
- Front desk operations
- Positive and professional
- Reception desk management
- Verbal and written communication
- Phone etiquette
- Data entry
- Greeting and seating clients
Languages
English
Professional
Timeline
Receptionist
Southern Power Gym
2025.01 - Current
Cafe Worker
Hidden Speciality Coffee
2024.09 - 2026.01
Sandwich Maker
Subway
2023.07 - 2024.08
High School Diploma -
Balcatta Senior High School
Cert 2 in Community Services - Working With Children
Fremantle Group Training