Abbi Warner

Beauty Therapist

Hope Island Beauty and Medi Spa

07.2014 - Current

Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Helped customers feel relaxed and comfortable through conversation and personal relatability.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Enhanced client relationships through excellent customer service and effective communication skills.
Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
Increased salon revenue by upselling additional services and retail products to clients.
Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
Educated clients on care processes and advised on further care and products.
Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
Analyzed client needs and came up with individualized and continuous treatment plans.
Handled stocking and cleaning of both therapeutic workspaces and front office.
Retained a loyal clientele base through personalized follow-up communications and consistent delivery of exceptional services.