Abbie Brosnahan
Brisbane,QLD
Summary
Dedicated and dependable professional with a strong work ethic, consistently demonstrating commitment to being a valuable team player. Possessing genuine enthusiasm for learning and welcoming new challenges. Proven track record of reliability, eager to contribute skills and knowledge to drive success within the organization.
Overview
5
5
years of professional experience
Work History
Travel Consultant
Hays Travel
12.2021 - 10.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
Receptionist
Run Of The Mill
02.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Promoted cafe offerings through engaging interactions with customers, highlighting specials or new menu items.
Waitress
No48 Kitchen and Bar Spanish Restaurant
07.2020 - 01.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Saturday Girl
Stig’s Barber Shop
07.2019 - 03.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Aquinas College - Business Studies Maths & English
Aquinas College
Stockport 11.2024
Harrytown Catholic High School -
Harrytown Catholic High School
Stockport,01.2021
Skills
- Strong communication skills
- Hotel accommodations
- Travel research
- Travel industry expertise
- Exceptional customer service
- Travel insurance
- Social media
Hobbies and Interests
- Running
- Swimming
Timeline
Travel Consultant
Hays Travel
12.2021 - 10.2024
Receptionist
Run Of The Mill
02.2021 - 11.2021
Waitress
No48 Kitchen and Bar Spanish Restaurant
07.2020 - 01.2021
Saturday Girl
Stig’s Barber Shop
07.2019 - 03.2020
Aquinas College - Business Studies Maths & English
Aquinas College
Harrytown Catholic High School -
Harrytown Catholic High School
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