Summary
Overview
Work History
Education
Skills
References
Timeline
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Abbie Carse

Adelaide,SA

Summary

I have dedicated myself for over 35 years in Retail and Management roles, always lead from the front, retaining staff turnover, implementing fresh new ideas and supporting the evolution of any business.

I am loyal, confidence, successful, fun, enjoying people's company especially watching people shine and succeed. I have always given 100% everyday. I contribute to the tasks at hand consistently. It's rewarding knowing I have achieved my tasks , as I do this with pride and passion.

I have always dedicated myself in helping people succeed, mentoring them to achieve their goals in life, it enables me to share my knowledge and opinions working along side them, giving them a sense of safety, believing in themselves.

I am an extremely motivated person that can take on new challenges, strong worth ethic, adaptability and exceptional interpersonal skills and can work alone unsupervised.

I look forward to sharing and working with my future as I know I will be an amazing asset to your business, making a point of difference everytime.

Overview

34
34
years of professional experience

Work History

Retail Store Manager

Michael Hill Jeweller
Tea Tree Plaza, South Australia
05.1998 - 12.2023
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Prepared and submitted nightly bank deposits.
  • Improved profitability
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Performed regular audits to ensure compliance with company standards.
  • Monitored store performance metrics, including sales, profitability and customer service ratings.
  • Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Hired and trained positive, enthusiastic employees to boost talents of retail team.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Ensured all safety protocols were followed at all times by staff members.
  • Built and maintained strong working relationships with team members.

Mortgage Consultant

ANZ
Wellington, New Zealand
06.1997 - 04.1998
  • Complied applications and paperwork and double-checked for accuracy.
  • Submitted applications to credit analysts.
  • Developed and maintained relationships with local real estate agents.
  • Approved loans that met specifications.
  • Gathered client debt, credit and income information to determine loan eligibility.
  • Identified lending risks and implemented strategies to reduce loan defaults.
  • Analyzed new markets and developed referral networks to locate new loan prospects.
  • Educated customers regarding actions and strategies for debt repayment.

Retail Area Manager

Kmart
Whanganui, New Zealand
01.1990 - 04.1997
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Maintained store staff by recruiting, orienting and training employees.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Monitored store operations and staff performance to ensure all procedures were followed correctly.

Education

High School Diploma -

Girls College
New Zealand
11.1988

Discover Massage Australia
Adelaide, SA

Skills

  • Hiring and Training
  • Goal Setting
  • Retail Operations
  • Profit and Loss Management
  • Shift Scheduling
  • Coaching and Mentoring
  • Sales Leadership
  • Hiring and Onboarding
  • Performance Assessment
  • Recruitment and Hiring
  • Team Leadership
  • Staff Development
  • Originality and Creativity
  • Store Opening and Closing
  • Complaint Resolution
  • Loss Prevention
  • Problem-Solving
  • Retail Employee Training
  • Administrative Management
  • Human Resources Oversight
  • Highly Motivated
  • Visual Merchandising
  • Upselling and Cross Selling

References

Upon request

Timeline

Retail Store Manager

Michael Hill Jeweller
05.1998 - 12.2023

Mortgage Consultant

ANZ
06.1997 - 04.1998

Retail Area Manager

Kmart
01.1990 - 04.1997

High School Diploma -

Girls College

Discover Massage Australia

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Abbie Carse