Abbie Eden
Australian Citizen
Summary
Highly experienced Training Specialist with a desire to take on new challenges. Influential and engaging communicator with exceptional communication and customer service skills, and strong determination to perform great work with an array of skills and knowledge built on quality, service, and collaboration.
Overview
13
13
years of professional experience
Work History
Training Coordinator
Kangan TAFE
Broadmeadows
2016.01 - Current
- Coordinating the daily running of the Business Management Department
- Working alongside the Training Manager, ensuring on time training delivery of courses
- Project, stakeholder and and case management
- Meetings with local councils and community leaders optimizing opportunities for business
- Delivery of information sessions to external stakeholders, potential students and participants regarding courses and community programs
- Delivery of engaging and influential information sessions and presentations
- Conducting end-to-end enrolment process. Interviews. assessments, assessment & reviews. Collection of eligibility documents.
- Assisted in designing, developing, and implementing new training methods and techniques.
- Monitoring programs and systems, policies & procedures and implementing changes as per updated legislation and continuous improvement requirements.
Lead Trainer & Assessor
Cambridge International College
2011.02 - 2015.11
- Delivery of Certificate III in Office Administration
- Delivery of Certificate III in Customer Contact
- Delivery of Certificate in Customer Engagement
- Delivery of Teaching English as a Second Language to culturally and linguistically diverse people
- Delivery of information sessions regarding courses
- End-to-end enrollment process
- Facilitating 'Train the Trainer' workshops and professional development
- Maintaining professional relationships, wherein goals are attained, and obstacles are discussed without reservation
- Ensuring compliance and contractual obligations were met
- Adhered to WHS standards.
Education
TAE40110 in Training & Assessment -
Kangan TAFE
01.2014
Certificate IV in Business Management -
Kangan TAFE
01.2007
Certificate III in Office Administration -
Kangan TAFE
01.2001
Advanced Diploma in Teaching English as a Second Language -
Australasian Training Academy
Skills
- Trainer. Facilitator. Coordinator
- Exceptional Customer Service
- Excellent Written & Verbal Communication
- Enrolment Expertise
- Project, Stakeholder & Case Management
- Performance Evaluation. Needs Analysis
- New Program Development
- Computer Skills- Word. Outlook. Excel. PowerPoint. OneDrive. Teams. LMS. Accelerate. VETtrak. Smartsheet.
- Strong Interpersonal Talents
- Influential & Engaging
- Cultural Awareness. Bilingual
Short Courses
- Course in Human Behaviour, Negotiation & Crises Intervention
- Senior First Aid Certificate
- MHFA Mental Health First Aid Certificate
References
PROVIDED UPON REQUEST
Timeline
Training Coordinator
Kangan TAFE
2016.01 - Current
Lead Trainer & Assessor
Cambridge International College
2011.02 - 2015.11
TAE40110 in Training & Assessment -
Kangan TAFE
Certificate IV in Business Management -
Kangan TAFE
Certificate III in Office Administration -
Kangan TAFE
Advanced Diploma in Teaching English as a Second Language -
Australasian Training Academy
Similar Profiles
Akiara HayAkiara Hay
Trainee Cook at Kangan InstituteTrainee Cook at Kangan Institute
Satya HotchandaniSatya Hotchandani
Store Manager at Vivek KanganStore Manager at Vivek Kangan
Matthew RomeoMatthew Romeo
P&C Operations Manager at Kangan Batman InstituteP&C Operations Manager at Kangan Batman Institute