Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abbie Grenfell

North Dandalup,Australia

Summary

Retail Store Manager with a proven track record. Excelling in customer service and strategic planning. Achieved significant improvements in employee retention and operational efficiency through effective training and performance management. Skilled in team management fostering a positive work environment that drives team success.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Retail Store Manager

Krispy Kreme - Myaree
08.2020 - Current
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
  • Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
  • Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
  • Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking, achieving monthly KPIs.
  • Recruited and trained staff, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
  • Boosted employee retention rates by fostering a positive work environment, providing growth opportunities.

Allied Health Reception Administrator

Perth's Children Hospital - Perth, WA
09.2019 - 08.2020
  • Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
  • Handled sensitive information with discretion, upholding strict confidentiality protocols at all times.
  • Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
  • Developed strong relationships with clients through professional correspondence via email or phone interactions.
  • Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
  • Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
  • Supported clients and families with empathy and compassion during difficult times.
  • Coordinated patient scheduling, check-in, check-out and helped patients complete necessary forms and documentation
  • Developed strong relationships with patients, fostering loyalty and trust in the practice's services.

Restaurant Manager

Ramons at Willowpond - Canning Vale, WA
05.2015 - 08.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Provided customer support by resolving any complaints they may arise.

Restaurant Manager

Outback Jacks Bar & Grill - Rockingham, WA
03.2011 - 09.2016
  • Generating detailed daily, weekly, monthly and yearly reports.
  • Overseeing stock and inventory.
  • Coordinate administration, budget, payroll and staff.
  • Hire and training of staff, maintaining training plans and ensuring all team are to date with policies and procedures.
  • Building rapports with customers-new and existing.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Improved table turnover rates by optimizing floor plans and reservation scheduling during peak dining periods.

Education

Avonside Girls High School

Skills

  • Excellent Customer service and Interpersonal Skills
  • Enthusiastic yet professional demeanour
  • Retail Operations expertise
  • Problem-solving
  • Highly motivated and reliable
  • Inventory control, Store maintenance
  • Experienced in payroll, business banking-daily/weekly accounts receivable/payable, weekly reporting
  • Hiring and training of new and existing staff
  • Implementation of staff rosters
  • Store opening and closing
  • Strategic planning
  • Incident reporting

Certification

  • SITSS00069 Food Safety Supervision Skill Set
  • SITXFSA005 hygienic practiced food safety
  • SITXFSA006 Safe food handling practices
  • HLTAID009 provide CPR
  • HLTAID010 provide basic emergency life support
  • HLTAID011 provide basic First Aid
  • Approved Managers Certificate
  • RSA

Timeline

Retail Store Manager

Krispy Kreme - Myaree
08.2020 - Current

Allied Health Reception Administrator

Perth's Children Hospital - Perth, WA
09.2019 - 08.2020

Restaurant Manager

Ramons at Willowpond - Canning Vale, WA
05.2015 - 08.2019

Restaurant Manager

Outback Jacks Bar & Grill - Rockingham, WA
03.2011 - 09.2016

Avonside Girls High School

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Abbie Grenfell