Abbie Horrigan
Nowergup,WA
Summary
I am a initiative-taking and hardworking individual, who has completed their BA Hons in Textile's design, July 2018. Since completing my degree, I continued to work in fast pace establishments within the hospitality sector for around 10 years, this is where my passion lies. Coping well under pressure and keep the team together motivating the team in stressful work environments. Using my initiative during my shifts with completing jobs that are essential for the business to operate smoothly. Organised, independent worker. Detail-oriented and able to learn new tasks quickly and effectively. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. I have just completed a lap of australia whilst picking up work along the way, always learning and meeting new poeple.
Overview
8
8
years of professional experience
1
1
Certification
Work History
FOH Team Member
Margaret River Brewhouse
Margaret River
11.2023 - Current
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Prepared hot beverages such as coffee or tea for customers upon request.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Verified that all orders were correct before serving them to customers.
Barista/FOH/Kitchen Hand
The General Store
Warracknabeal , Victoria
03.2024 - 06.2024
- Worked alone out front with another member in the kitchen, managing my time effectively, while taking orders, making coffees, and delivering the goods to each customer.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Assisted in the kitchen by baking goods, such as cakes, tray bakes, cookies, and cupcakes.
- Assisted with catering orders for corporate clients or private parties upon request.
- Maintained calm demeanor during high-volume periods and special events.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Managed coffee grinding and brewing equipment, performing regular maintenance.
Barista/Bartender
Mangrove Hotel
Broome, WA
05.2023 - 10.2023
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and long black
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
Bartender
Mayfair lane pub & dining
Perth
10.2022 - 05.2023
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Received orders from wait staff and delivered beverages to guests.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Greeted and seated guests to establish prompt, high quality service.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Prepared and served coffee, espresso drinks and cocktails to provide beverage varieties and options.
- Cleared tables, wiped countertops and disposed trash to maintain sanitation standards.
Barista
Bread and Butter
Truro, Cornwall
03.2022 - 08.2022
- Monitored cafe for seating availability, safety and wellbeing of guests.
- Adhered to recipe and presentation standards for specialty coffee drinks.
- Received and accurately processed customer payments.
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Stayed up-to-date on kitchen policies, menus and ingredients to correctly answer customer queries.
Bar Manager
Lawrances
Truro, Cornwall
05.2021 - 07.2022
Front of House/ Bartender
Hubbox
Truro, Cornwall
09.2020 - 05.2021
Barista
Steve's
Perth
03.2020 - 04.2020
- Lost job due to Covid.
Bartender/ Barista
Mayfair lane pub & dining
Perth
12.2019 - 04.2020
- Lost job due to Covid.
Floor Team Member/Bartender
Summer House
Perranporth, Cornwall
05.2019 - 10.2019
Cafe supervisor
Lily's of Truro
Truro, Cornwall
09.2018 - 03.2019
Bartender/ Front of house
Dolly's Tearoom and Gin Palace
Falmouth, Cornwall
01.2017 - 06.2018
Education
BA Hons - Textiles Design
Falmouth University
FalmouthSEPTEMBER 2018
Foundation Degree - Arts
Tregye Campus, Truro College
TruroJULY 2015
A-Levels - French, Business Studies, Photography, Textiles, History of art
Truro college
Truro2014
GCSEs -
Highfields Science Specialists School
Wolverhampton 2012
Skills
- Work well with a team or working alone in a busy environment
- Strong communication skills
- Reaching Customers needs
- Good with time management
- Helping train new team members in key competencies
- Coffee Knowledge
- Latte art
- Coffee machine, dialing in
- Food Handling
- Baking techniques
- Mixology knowledge
- Cocktail list development
- Wine, beer and cocktails knowledge
- Food Handling
- Level of stock management efficiency
- Cash Management
- Cashing up
- Driving License
Certification
- RSA Approved
- Food handling certificate
- WSET Level 1 Award in Wines
- UK & WA Full Driving license
References
References available upon request.
Timeline
Barista/FOH/Kitchen Hand
The General Store
03.2024 - 06.2024
FOH Team Member
Margaret River Brewhouse
11.2023 - Current
Barista/Bartender
Mangrove Hotel
05.2023 - 10.2023
Bartender
Mayfair lane pub & dining
10.2022 - 05.2023
Barista
Bread and Butter
03.2022 - 08.2022
Bar Manager
Lawrances
05.2021 - 07.2022
Front of House/ Bartender
Hubbox
09.2020 - 05.2021
Barista
Steve's
03.2020 - 04.2020
Bartender/ Barista
Mayfair lane pub & dining
12.2019 - 04.2020
Floor Team Member/Bartender
Summer House
05.2019 - 10.2019
Cafe supervisor
Lily's of Truro
09.2018 - 03.2019
Bartender/ Front of house
Dolly's Tearoom and Gin Palace
01.2017 - 06.2018
BA Hons - Textiles Design
Falmouth University
Foundation Degree - Arts
Tregye Campus, Truro College
A-Levels - French, Business Studies, Photography, Textiles, History of art
Truro college
GCSEs -
Highfields Science Specialists School
Similar Profiles
Aurelia Eloise GrezioAurelia Eloise Grezio
Chef De Partie - Larder at Margaret River BrewhouseChef De Partie - Larder at Margaret River Brewhouse
Casey HarrisonCasey Harrison
Customer Service at Margaret River BakeryCustomer Service at Margaret River Bakery
Michael GodfreyMichael Godfrey
Driver at Margaret River Wine ToursDriver at Margaret River Wine Tours
Quentin TurnerQuentin Turner
Empowered Young Leaders Coordinator at West Kimberley Futures Empowered CommunitiesEmpowered Young Leaders Coordinator at West Kimberley Futures Empowered Communities
Kinga DemaKinga Dema
Personal Care Assistant at Middle Swan Residential CarePersonal Care Assistant at Middle Swan Residential Care