Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Abbie Johnson

Launceston

Summary

Versatile and results-driven professional with a proven track record at Cole’s supermarket. I exhibit exceptional problem-solving and time management skills, alongside a strong work ethic and reliability. I demonstrate a commitment to excellence and a well-presented demeanor, prioritizing customer satisfaction and operational efficiency.

Eager customer service worker always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Babysitter

Family Members
01.2016 - Current
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Monitored children's play activities to verify safety.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.

Customer Service Supervisor

Coles Supermarket
10.2019 - 02.2021
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Counted and closed all tills at the end of shifts aswell as completing all cleaning duties to set up for the next day.
  • Managed the team roaster with organising and giving breaks to employees when needed.

Checkout Operator

Coles Supermarket
11.2016 - 09.2019
  • Maintained a clean and organized checkout area, ensuring a positive shopping experience for patrons.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained organized and orderly front end and removed carts, baskets, and debris.

Fast Food Worker

KFC
07.2015 - 07.2016
  • Accurately operated cash register to process customer payments.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Kept kitchen, counter and dining areas cleaned and sanitized.

Education

Launceston College
Launceston, TAS
11.2018

St.patricks College
Launceston, TAS
12.2017

Skills

  • Patience and empathy
  • Problem-solving
  • Time management
  • Strong work ethic
  • Reliability
  • Attention to detail
  • Active listening
  • Well presented

Certification

Certificate in retail cosmetics 2

Additional Information

Current working with vulnerable people check

Current police check

Full car license

Timeline

Customer Service Supervisor

Coles Supermarket
10.2019 - 02.2021

Checkout Operator

Coles Supermarket
11.2016 - 09.2019

Babysitter

Family Members
01.2016 - Current

Fast Food Worker

KFC
07.2015 - 07.2016

Launceston College

St.patricks College

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Abbie Johnson