Abbie Langford
Perth,WA
Summary
Outgoing, friendly and motivated Floor staff / Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with a diligent and well-organised mentality.
Availability:
Wednesday - Saturday nights: 5pm - close
Would also be able to find 2 days of availability during the week.
Overview
3
3
years of professional experience
Work History
FOH and Barista
Timber Cafe
02.2021 - Current
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Cultivated to recall customers' names and address each by name.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
Summer Camp Staff
Scripture Union
02.2021 - 06.2021
- Led groups of children safely through variety of camp activities.
- Carried out day-to-day duties accurately and efficiently.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Provided clear instruction to activity and program participants to deliver fun and safety.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Planned and conducted community activities such as Amazing Races, Surfing & Coasteering and a series of Beach Challenges.
Retail Assistant
The Living Emporium
12.2017 - 01.2020
- Approached browsing customers to initiate conversations to determine buying preferences.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Supported loss prevention goals by monitoring shopper behavior.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Balanced and organised cash register by handling cash, counting change and storing coupons.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Graduate -
Carey Baptist College
Harrisdale, 6110Skills
- Food and Beverage Service
- Exceeding Customer Expectations
- Building Customer Relationships and Loyalty
- Energy and Physical Stamina
- Handling Complaints
- Cash Handling
- Equipment and Store Cleaning
- Critical Thinking
- Adaptability and Flexibility
Lead Alto Saxophone Player in WAYJO (West Australian Youth Jazz Orchestra)
Currently I am the leader of the Saxophone Section. This is my third year in this Orchestra and my 11th year playing the saxophone. I have had many opportunities to travel with my instrument and create relationships with many likeminded musicians.
I was accepted into the Brubeck Jazz Summit in California, US & am hopeful to participate this year.
Timeline
FOH and Barista
Timber Cafe
02.2021 - Current
Summer Camp Staff
Scripture Union
02.2021 - 06.2021
Retail Assistant
The Living Emporium
12.2017 - 01.2020
High School Graduate -
Carey Baptist College