Abbie Mulhearn
Sydney,NSW
Summary
I’m an experienced hospitality all rounder with 9+ years in the industry. I have been in various roles including Bar Supervisor, Assistant Manager, Assistant Operations Manager and Venue Manager. I’ve worked previously in a prescribed precinct managing a high risk venue so I have a sound knowledge of compliance and legislation. I progressed to Venue Manager from Assistant Manager within four months of being hired for my initial role. I’m a passionate team leader and an effective communicator. My strengths are building a reliable team taking a hands on approach to daily operations focusing on staff retention creating a safe and enjoyable experience for staff and patrons. My current role is Assistant Operations Manager, I’m experienced in Gaming, TAB, cash reconciliation, daily reporting and the overall operations of the venue.
Overview
8
8
years of professional experience
Work History
Assistant Operations Manager
Merivale
Leichhardt, NSW
02.2024 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Implemented inventory control measures, reducing waste and optimizing stock levels to meet demand.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reported issues to higher management with great detail.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Venue Manager - Schirrmos Bar
YHA
Haymarket, NSW
12.2022 - 01.2024
- Managed a small venue with 200 capacity overseeing staff, security and patrons.
- Scheduled a team of 5 casual employees for shifts through Tanda, taking into account customer traffic and employee strengths.
- Managed purchasing through Australian Liquor Marts, CCA and Reward Hospitality.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and supervised staff to provide highest level of customer service.
- Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply, provided end of month reports and outlined any discrepancies.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Completed physical inventory counts each month through Shopventory.
- Booked weekly entertainment for the venue and communicated with artists efficiently through MUSO.
Assistant Manager
YHA
Haymarket, NSW
09.2022 - 12.2022
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Bartender - Goros
Solotel
Surry Hills, NSW
03.2020 - 09.2022
- Provided a high level of service during peak hours, events and weekends.
- Supervised bartenders, maintaining a high level of professionalism.
- Kept bar presentable and well-stocked to meet customer needs.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Manager on Duty
Showgirls Kings Cross
Potts Point, NSW
02.2017 - 03.2019
- Managed a high risk venue overseeing 20-30 staff members.
- Hired and on-boarded new staff focusing on staff retention.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Provided guidance on regulatory compliance matters, ensuring adherence to industry standards and best practices.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Year 12 Diploma -
Kingswood High School
Kingswood, NSW10.2014
Skills
- Effective Customer Communication
- Problem Resolution
- Staff Supervision
- Security Supervision
- Maintaining incident registers
- Staff Management
- Marketing and Advertising
- Vendor Management
- Hiring and Onboarding
- Task Prioritization
Additional Information
- RSA, RCG, ARCG certification.
- First aid certification.
- Emergency response training.
Timeline
Assistant Operations Manager
Merivale
02.2024 - Current
Venue Manager - Schirrmos Bar
YHA
12.2022 - 01.2024
Assistant Manager
YHA
09.2022 - 12.2022
Bartender - Goros
Solotel
03.2020 - 09.2022
Manager on Duty
Showgirls Kings Cross
02.2017 - 03.2019
Year 12 Diploma -
Kingswood High School