Abbie Nade
Melbourne,VIC
Summary
I wish to further my Career in a challenging role within a reputable organisation. I am an Experienced and enthusiastic Administration Professional, Adept at providing quality customer service, and working with clients. Excellent communication skills and the ability to work well under pressure. Bringing forth a proven track record of excellence in Administration skills, my abilities and work ethic.
Overview
34
34
years of professional experience
Work History
Accounts Receivable-Front Desk (Short Term Role)
Precision Brain, Spine & Pain Centre
09.2024 - Current
- Provide a reception function to clients, and visitors of the service
- Patient Demographic Data Entry
- Maintaining Referrals/ Patient Records & Results
- Appointment Scheduling - GENIE
- Processing Invoices, payments-EFTPOS
- Management of internal and external correspondence
- Contributing to a professional, safe and welcoming environment
- Liaise with Medicare, Private Insurance and other Government bodies
- Prepare consulting suite for Doctors
- Support & Co-ordinate External Consulting Sessions for Private Specialist - Doctors and Allied Health
- Assist Nurse In Charge
- Maintaining Patient Waiting list for appointments
- Prepare Medicare Bulk Bill batches for payment of service/Follow up outstanding patient accounts
- Support Practice Manager with the Office workflow
- Manage and track incoming payments
- Assisting with Processing credit memos and refunds
- Assisting with collections debts
- Recording and reconciling payments
- Making bank Deposits
- Maintaining the accounts receivable records
- Ensuring accurate records, resolving payment discrepancies
- Generating and sending Invoices
- Preparing Reports
- Maintaining billing systems
Administration - Reception
Corval Group
04.2023 - 09.2024
- Provide a reception function to staff, and visitors of the service
- Maintaining Email Inbox Enquiries
- Ensuring timely communication correspondence for teams/departments
- Accurate data Entry - Assistant to all Departments
- Being responsible for Business Stationary & Consumables
- Liaison with Director
- Diary Management for Meeting Rooms
- Assisting People & Culture with On Board Recruitment
- Support Team Leader with the office workflow
- Performing daily/adhoc administration duties
- Staff Training
- Ability to Work autonomously, but also work as part of the Customer Experience Team
- Provide Support to Representatives of Corval Group
- Assisting Finance Department with Accounts - Allocating expenses to relevant department
- All rounder Support to all Staff
Customer Care Consultant
Aidacare
05.2022 - 04.2023
- Ability to Work collaboratively with the Marketing team to support the business in alignment with company objectives/Interest in eCommerce and online sales
- Providing Product Quotes/Invoices to Clients
- Providing Product Information to Clients
- Ability to meet KPI's and sales targets
- Providing a great first impression via phone
- Providing administrative support to External & Internal Staff
- Maintaining Email Inbox Enquiries
- Ensuring timely communication correspondence with clients
- Accurate data entry - GP SOFTWARE
- Liaise with Hospitals, NDIS Support Services & other bodies
- Being responsible for payment taking
- Liaison with Director
- Support Team Leader with the office workflow
- Performing office administration duties
- Staff Training
- Ability to Work autonomously, but also work as part of the National Sales team
- Knowledge of ERP, CRM systems
Medical Secretary/Administration Support
Cato Cardiology
05.2020 - 05.2022
- Provide a reception function to clients, and visitors of the service
- Patient Demographic Data Entry
- Appointment Scheduling - BLUECHIP & MEDICAL DIRECTOR
- Internal messages via OneNote
- Assisting Clinic with Cardiac Investigations for patients Holter Monitors
- Processing Invoices, payments-EFTPOS & TYRO
- Management of internal and external correspondence OZESCRIBE
- Contributing to a professional, safe and welcoming environment
- Liaise with Medicare, Private Insurance and other Government bodies
- Prepare consulting suite for Doctors
- Maintaining referrals and results
- Maintaining Patient Waiting list for appointments
- Assist with Staff Training
- Prepare Medicare Bulk Bill batches for payment of service/Follow up outstanding patient accounts
- Support Practice Manager with the Office workflow
Medical Reception/Administration Support
Fairfield Dermatology Clinic
04.2017 - 05.2020
- Coordinate office workflow to ensure clients, staff and visitors of the clinic are attended to and dealt with in a courteous and professional manner
- Patient Demographic Data Entry
- Appointment Scheduling - PRACTIX & GENIE SOFTWARE
- Processing Invoices, payments and banking
- Management of internal and external correspondence
- Contributing to a professional, safe and welcoming environment
- Liaise with Medicare, WorkCover and other Government bodies
- Prepare consulting suite for Doctors
- Maintaining referrals and results
- Manage Patient Waiting list for appointments
- Manage Customer complaints
- Staff Training
- Prepare Medicare Bulk Bill batches for payment of service/Manage outstanding patient accounts
- Support Practice Manager with the Office workflow - Staff Roster
Medical Reception/Administration Support
Victoria Pain Specialists
10.2016 - 04.2017
- Patient Demographic Data Entry
- Appointment Scheduling - GENIE
- Processing Invoices, HICAPS, payments and banking
- Management of internal and external correspondence
- Contributing to a professional, safe and welcoming environment
- Liaise with Private Health Funds, Medicare, WorkCover and other Government bodies
- Prepare consulting suite for Doctors and Allied Health
- Maintaining referrals and results
Data Entry
Medical Billing Experts
08.2016 - 10.2016
- Process Billing for Multiple Doctors and Locations
- Verify patients' insurance coverage
- Assist with collections on unpaid accounts
- Liaise with Private Health Funds, Medicare, Work cover and other Government bodies
- Research information needed to complete billing process among which are information from physicians and providers
Office Coordinator
Paediatric Gastroenterology Victoria
08.2015 - 08.2016
- Manage office workflow to ensure clients, staff and visitors of the clinic are attended to and dealt with in a courteous and professional manner
- Appointment scheduling - SHEXIE
- Maintaining Referrals/ Patient Records
- Manage Doctor appointment calendars
- Inform existing patients of changes to current procedures
- Prepare consulting suite for Doctors and Allied Health
- Staff Training
- Support & Co-ordinate External Consulting Sessions for 8 Private Specialist Doctors and Allied Health
- Monitor office supplies/Medical equipment
- Liaison with Director
- Liaison with Accounts Manager
- Perform basic bookkeeping activities
- Deal with customer complaints or issues
- Prepare Bulk Bill batches for payment of service/Manage outstanding patient accounts
- Managed Patient Privacy Policy/Registration forms
- Coordinated Clinic Software changeover - (Clinic to Cloud)
- Setup diary for Scheduling appointments
- Managed patient records during transition
Administration Officer/Receptionist
Warringal Medical Centre
12.2011 - 08.2015
- Provide a reception function to clients, staff and visitors of the service
- Manage appointments - GO BOOKINGS & GENIE
- Maintaining Patient Referrals
- Manage patient accounts
- Prepare consulting suite for Doctors
- Staff Training- Liaison with owner
- Maintain Consulting Sessions for 9 Private Specialist
- Manage Interested Tenants for renting rooms at Warringal Medical Centre
- Maintain office supplies and Medical equipment for Consulting Suites
Administration Officer/Receptionist
Darebin Community Mental Health Centre
05.2011 - 12.2011
- Managing Switchboard function for the service
- Provide a reception function to clients, staff and visitors of the service
- Scheduling appointments
- Data entry of daily contacts into CMI/Rapid
- Liaison with Program Manager & Team Leader on a daily basis
- Ensure all visitors sign in and out of the building and are issued with a visitor pass
- Advise the Administration Coordinator of reports submitted to
- Process patient referrals
- Interpreter Bookings
- Distribution and re-direction of both internal and external mail
Medical Receptionist
Willandra Medical Clinic
08.2010 - 05.2011
- Meet & greet patients on arrival
- Co-ordinate patient appointments/ Patient Health Care Plan
- Organise Pre-Employment bookings/ Book interpreters
- Screen, sort and prioritise all correspondence
- Maintain clinical files in accordance with relevant policies & legislations
- Process patient referrals,
- Process Medicare Claims Client Billing
Office Administration
The Royal Children's Hospital Foundation
07.2008 - 07.2010
- First point of Contact for Staff/Donors/Comfort distressed parents
- Receiving telephone enquiries -general office duties
- Diary management for Executive Director
- Liaison with Hospital staff, Executives, Patients & Parents
- Assist with Fundraising Events- Support Donor Database Administrator with reconciliation, donation receipting and banking data entry/Reports RAISERS EDGE
Accounts Manager
Sam's Lawn Mowing
02.2008 - 06.2008
Customer Service Consultant
Marsh Pty Ltd -BMW Insurance
07.2007 - 01.2008
Office Manager/ Accounts Manager
New Edge Training / Alcon Security Services Pty Ltd
10.2005 - 07.2007
Integration Aide (SSO1)
Thomastown West Primary School
08.2005 - 09.2005
Computer Clerk
Dental Health Services Victoria- Brimbank Dental Clinic
01.2002 - 06.2005
Sales Assistant
Gallery Homewares
01.2001 - 12.2001
Customer Service Officer
McDonalds Family Restaurant
01.1991 - 01.1996
Education
Course in Education - Integration Support
Triscott Educational Services
Bundoora01.2005
Certificate II - Business (Office Administration)
State Training Board of Victoria
01.2000
Certificate II - Food Retail
Australian Vocational Training System
Year 12 -
Thomastown Secondary College
Skills
- Proficient in Medical Database Software
- Strong communication and interpersonal skills
- Highly developed Computer skills including Microsoft office programs
- Able to maintain good relations and communication with patients
- Managing time and priorities
- Integrity
- Enthusiasm
- Reliability
- Commitment
- Adapting to new situations
- Applying a range of strategies to problem solving
- Focus on client & team outcomes
References
Available upon request
Timeline
Accounts Receivable-Front Desk (Short Term Role)
Precision Brain, Spine & Pain Centre
09.2024 - Current
Administration - Reception
Corval Group
04.2023 - 09.2024
Customer Care Consultant
Aidacare
05.2022 - 04.2023
Medical Secretary/Administration Support
Cato Cardiology
05.2020 - 05.2022
Medical Reception/Administration Support
Fairfield Dermatology Clinic
04.2017 - 05.2020
Medical Reception/Administration Support
Victoria Pain Specialists
10.2016 - 04.2017
Data Entry
Medical Billing Experts
08.2016 - 10.2016
Office Coordinator
Paediatric Gastroenterology Victoria
08.2015 - 08.2016
Administration Officer/Receptionist
Warringal Medical Centre
12.2011 - 08.2015
Administration Officer/Receptionist
Darebin Community Mental Health Centre
05.2011 - 12.2011
Medical Receptionist
Willandra Medical Clinic
08.2010 - 05.2011
Office Administration
The Royal Children's Hospital Foundation
07.2008 - 07.2010
Accounts Manager
Sam's Lawn Mowing
02.2008 - 06.2008
Customer Service Consultant
Marsh Pty Ltd -BMW Insurance
07.2007 - 01.2008
Office Manager/ Accounts Manager
New Edge Training / Alcon Security Services Pty Ltd
10.2005 - 07.2007
Integration Aide (SSO1)
Thomastown West Primary School
08.2005 - 09.2005
Computer Clerk
Dental Health Services Victoria- Brimbank Dental Clinic
01.2002 - 06.2005
Sales Assistant
Gallery Homewares
01.2001 - 12.2001
Customer Service Officer
McDonalds Family Restaurant
01.1991 - 01.1996
Course in Education - Integration Support
Triscott Educational Services
Certificate II - Business (Office Administration)
State Training Board of Victoria
Certificate II - Food Retail
Australian Vocational Training System
Year 12 -
Thomastown Secondary College
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