Abbie Willmott

*Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.

*Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.

*Conducted regular inspections to maintain property standards and address any issues proactively.

*Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

*Supported smooth tenant move-ins and move-outs by completing exit & entry reports, managing paperwork, and facilitating key exchanges.

*Verified income, assets, and expenses, and completed relevant checks for each applicant.

*Contributed to the successful lease-up of properties by coordinating marketing efforts and organising open homes.

*Prospecting (cold calling and door knocking).
*Nurturing potential vendors in the database.
*Creating market appraisal packages.
*Organising and attending auctions, open homes, private inspections and building and pest inspections.

*Communicating with vendors throughout the sale.

*Buyer work (contacting prospective buyers in the system regarding their property search).
*Following up and retrieving feedback from open home attendees.

*Creating vendor reports.
*Organising sale signboards, brochures & settlement gifts.

*Meeting and greeting clients in a professional and courteous manner.
*Responding to emails, answering & transferring incoming calls. Assisting sales agents in all administration related duties.

*Using CRM system, processing sales contracts and liaising with Solicitors/Conveyancers.

*Processing of listings, exchanges and settlements.
*Attending open homes and greeting buyers.
*Liaising with both buyers and sellers throughout the entirety of the sale.
*General house keeping.
*Handling monies & receipting.
*Trust Accounting and balancing cheque books.