Abbie Winstanley
Hillsdale,NSW
Summary
Experienced customer service professional with a proven track record in enhancing customer satisfaction and optimizing support procedures. Recognized for exceptional collaboration and adaptability in fast-paced settings. Demonstrates strong problem-solving abilities and effective communication.
Overview
6
6
years of professional experience
Work History
Customer Support Specialist
MCS
10.2024 - Current
- Utilised various CRM systems to improve efficiency.
- Managed inbound calls for a seamless customer experience.
- Developed personalised solutions to ensure customer satisfaction at all times.
- Handled complaints effectively, resulting in increased loyalty from customers.
- Guided policy decisions related to renewable resources at company level.
- Ensured regulatory compliance whilst dealing with renewable energy projects.
- Fostered positive relationships with customers using empathetic communication skills.
- Trained new team members, ensuring high-quality customer support.
- Managed email correspondences efficiently, enhancing response time significantly.
- Boosted customer satisfaction by resolving complex queries swiftly.
Recruitment Consultant/ Business Development Exec.
Resilient Recruitment
09.2023 - 10.2024
- Hired employees and process hiring-related paperwork.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.
- Ensured that necessary employment paperwork was completed.
- Built relationships with potential clients through networking and cold calling.
- Negotiated terms with potential new clients.
- Conducted site visits and sales meetings with clients.
- Oversaw the process of identifying client needs and providing customer solutions.
- Discovered new markets and located future opportunities for business growth
Hire and Sales Co-Ordinator
Speedy Services
10.2021 - 09.2023
- I worked alongside highly valued accounts to hire or purchase product lines that included everyday power tools and equipment, through to more specialist lifting, survey, powered access, rail and power generation equipment
- Generate/raising PO's
- Off hires
- This was a customer focused role with responsibility of submitting quotations, processing orders and call handling (inbound/outbound)
- Other responsibilities included escalating potential issues immediately to the Line Manager following company processes and responding to emails, telephone calls in a timely and appropriate manner
- During my time at Speedy, I received consistent training on all product lines.
- Managed customer accounts and customer relationships.
- Held daily check-ins with team members to set objectives and monitor progress.
- Applied different approaches to changing work demands and to meet sales challenges.
- Monitored customer preferences to determine focus of sales efforts.
Bartender (part Time)
Imperial
03.2020 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Barista/Waitress
Country Kitchen Cafe
01.2019 - 10.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Diploma of Higher Education - English Language
The Manchester College
Diploma of Higher Education - Psychology
The Manchester College
Diploma of Higher Education - English Literature
The Manchester College
Diploma of Higher Education - Education
The Manchester College
GCSEs - Art & Design, Maths, English, Science, Religious Studies, Physical Education, Food Technology
St Augustine Of Canterbury High School
Skills
- Customer relations
- Problem-solving
- Cultural awareness
- Sales techniques
- Team Leadership
- Product knowledge
- Relationship Management
- Data Entry
- Resourcefulness
- Lead generation
- Order processing
- Microsoft Office
- Outstanding customer service
- Complaint resolution
- Microsoft Dynamics 365
- Maximiser
- Cirrus
- Client communication
- Friendly and outgoing
- Attention to detail
- Cash handling
- Opening and closing duties
- Cleanliness
- Adaptive and creative
- Beverage preparation
Affiliations
- Spending time outdoors
- Walking/hiking
- Fitness classes
- Quality time with friends
Languages
English
Native
Personal Information
Timeline
Customer Support Specialist
MCS
10.2024 - Current
Recruitment Consultant/ Business Development Exec.
Resilient Recruitment
09.2023 - 10.2024
Hire and Sales Co-Ordinator
Speedy Services
10.2021 - 09.2023
Bartender (part Time)
Imperial
03.2020 - 01.2022
Barista/Waitress
Country Kitchen Cafe
01.2019 - 10.2021
Diploma of Higher Education - Psychology
The Manchester College
Diploma of Higher Education - English Literature
The Manchester College
Diploma of Higher Education - Education
The Manchester College
GCSEs - Art & Design, Maths, English, Science, Religious Studies, Physical Education, Food Technology
St Augustine Of Canterbury High School
Diploma of Higher Education - English Language
The Manchester College
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