Microsoft Access
Abbie Moss
Summary
Resourceful problem solver who is adept at remaining calm in stressful situations and effectively assisting a variety of stakeholders. Highly organized, self-motivated, and proficient with computers. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with internal and external stakeholders. Knowledgeable and dedicated supply chain and customer service professional.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Planner
CSR Limited
Sydney, NSW
11.2023 - Current
- Develop and maintain a critical plan on optimising stock holding that drives towards best practice
- Ensure Network/DRP processes and procedures meet the national inventory policy
- Develop and implement commercial inventory policies within the network to balance cost objectives as well as excellence in service levels
- Maintain and report on safety stock settings within the network in accordance with Inventory Policy
- Lead the execution of Inventory optimisation initiatives within the network
- Partner with distribution staff, customer service staff,production planners and production staff to resolve operational issues on site
- Review monthly distribution requirements and proactively recommend strategies to Minimise excess stock and Minimise inventory shortages
- Monitor stock levels and rebalance where appropriate
- Identify inventory policy violations
- Track STOs and ensure timely delivery to customer sites
- Track Inventory performance against KPIs
- Manage SAP purchase order and STO details to reflect any changes
- Management of stock plans to corporate inventory goals
- Management of purchasing spend in line with portfolio goals
National Production Planner
CSR Bradford
01.2020 - Current
- Develop firm production schedule and communicate to appropriate production leads within the available capacity and ensure change over times, standard hours, rates and demonstrated capacity are accurately reflected in the planning systems
- Coordinate between the production program and production sites for on-time delivery of products
- Support the resolution of issues such as shortages, squawks, and taps; internal and external purchase orders and production delays that may influence on-time bundle delivery
- Monitor major and minor project requirements to ensure they will finish in time to meet DIFOT.
Inventory Planner and Master Data
CSR Bradford
08.2019 - 12.2019
- Drive use of SAP planning functionality, including MRP, DRP, Statistical Forecasting, Demand Planning and Capacity Planning
- Ensure excellent customer service is provided
- Respond to customer service enquiries and ensure Service Level Agreements are met on make-to-order items
- Drive S&OP process to manage special projects such as new product launches, product upgrades, site relocations, supply chain footprint optimisation etc
- Determine optimal inventory holding levels, based on requirements and supply constraints (MOQ’s, Lead Times, etc) Site reviews to be conducted on a regular basis, determining which SKU’s should be stocked at specific plants.
Customer Service Specialist - Order Fulfillment
CSR Bradford
01.2019 - 08.2019
- Ensure that Grade of Service and business SLAs are met
- Source customers needs by employing active listening & questioning skills
- Collaborate with Team and Team leader to challenge status quo, fostering growth of ideas
- Keep up to date with product knowledge, systems and relevant software developments.
B2B Learning and Improvement Lead
CSR Bradford
05.2018 - 12.2018
- Review and monitor all training delivery to ensure it meets all relevant standards and that it is appropriate to Industry requirements
- Review systems, policies and practices to ensure continuous improvement across all areas of delivery, management and administration to ensure best practice
- Develop and maintain effective training plans, staff training matrix and perform regular assessments of individual team members, highlighting key areas for further development
- Conduct training with all new staff until hand over happens with their team
- Conduct assessment of trainee prior to hand over to team leader.
Supply and Install Customer Service
CSR Bradford
09.2017 - 04.2018
- Advance SAP Skills
- High Professional phone manner
- Deliver high level customer service to assigned business segments territories
- Establish and maintain stakeholder relationship.
Customer Care Consultant
CSR Bradford
01.2013 - 09.2017
- 80% of incoming calls answered within 20 seconds
- Respond or action customer emails & faxes within 30 minutes
- Return customer calls within 15 minutes of message
- Ensure customers/stakeholders are advised of issues within 15 minutes or update if no resolution.
Grants Administration Assistant
Office of Environment & Heritage
05.2012 - 12.2012
Project Officer
Commonwealth Bank
03.2012 - 05.2012
Business Administration Officer & Personal Assistant
Sydney Water
10.2011 - 02.2012
Education
Certificate III - Business Administration
Mantra Training And Development
Canberra, ACTCertificate II - Business Administration
Hawker College
Hawker, ACTCertificate I - Business Administration
Dickson College
Dickson, ACTYear 12 Certificate, General Studies & Business Adminstration -
Hawker College
01.2011
Year 10, General Studies -
Lyneham High
01.2009
Skills
- Self-directed Learning
- Sales Forecasting
- Cross-functional Collaboration
- Critical Thinking
- Problem Solving
- SAP Knowledge
- Process Optimization
- Customer Service Orientation
- Attention to Detail
- Data Interpretation
- Inventory Management
- Adaptability
References
References available upon request.
Software
Dynamic CRM 365
Microsoft Excel
Certification
- Certificate I in Business Administration, TAFE - Dickson College
- Certificate II in Business, TAFE - Hawker College
- Certificate III in Business, MANTRA - Training and Development
Timeline
Network Planner
CSR Limited
11.2023 - Current
National Production Planner
CSR Bradford
01.2020 - Current
Inventory Planner and Master Data
CSR Bradford
08.2019 - 12.2019
Customer Service Specialist - Order Fulfillment
CSR Bradford
01.2019 - 08.2019
B2B Learning and Improvement Lead
CSR Bradford
05.2018 - 12.2018
Supply and Install Customer Service
CSR Bradford
09.2017 - 04.2018
Customer Care Consultant
CSR Bradford
01.2013 - 09.2017
Grants Administration Assistant
Office of Environment & Heritage
05.2012 - 12.2012
Project Officer
Commonwealth Bank
03.2012 - 05.2012
Business Administration Officer & Personal Assistant
Sydney Water
10.2011 - 02.2012
Certificate III - Business Administration
Mantra Training And Development
Certificate II - Business Administration
Hawker College
Certificate I - Business Administration
Dickson College
Year 12 Certificate, General Studies & Business Adminstration -
Hawker College
Year 10, General Studies -
Lyneham High